Onsite Customer Care Representative

Onsite Customer Care Representative Passionate about people and great service? We're hiring a Customer Care Representative who can deliver fast solutions with empathy and a smile. If you're looking to take the next step in your career make sure you apply today! Shift: During Training 8:00 am to 5:00 pm Monday to Friday (Roughly 6 weeks) After Training Flexible Schedules Monday to Friday Monday to Thursday Start between 8:00 am and 11:00 am Position Type: Direct Hire Pay: $21.43 ($22.68/hr. after Training) Location: Geneseo, NY Responsibilities Manage inbound and outbound calls, assisting customers with inquiries, concerns, and issue resolution in a timely manner Communicate payment options clearly and negotiate suitable arrangements based on customer needs Accurately document all customer interactions, updates, and resolutions within internal systems Adhere to established call scripts, workflows, and compliance standards Represent the company with professionalism, empathy, and a positive attitude in every customer interaction Experience High school diploma or GED required; additional education or relevant certifications are a plus Strong verbal and written communication skills, with the ability to influence outcomes and resolve issues effectively Demonstrated ability to multitask across multiple systems while maintaining a high level of customer engagement Self-motivated with a strong desire to learn, meet performance targets, and advance professionally Excellent organizational skills with strong attention to detail and accurate data entry/typing abilities Proficiency with standard office systems, software, and administrative procedures Benefits: Generous paid time off, including 11 paid holidays, vacation time, and paid sick leave 401(k) plan with company matching to help you plan for your future Comprehensive health coverage, including medical, dental, and vision insurance Company-paid life insurance, AD&D, and disability coverage for added peace of mind Access to an Employee Assistance Program (EAP) for personal and professional support Flexible scheduling options to help balance work and life commitments Paid training to set you up for success from day one Employee referral program with rewarding incentives If you're ready to make a meaningful impact and grow your career in a supportive, team-oriented environment, we encourage you to apply today. Pay Details: $21.43 to $22.68 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.