Insurance Agency Customer Service Representative

Insurance Agency Customer Service Representative DeNooyer Direct Insurance Services is seeking a dedicated Insurance Agency Customer Service Representative to join our team in Colonie, NY. Our insurance agency is located inside the DeNooyer Chevrolet dealership. In this role, you will be a point of contact for customers, providing exceptional service and support related to insurance policies. You will assist clients with their inquiries and ensure a smooth and positive experience throughout their interaction with our agency. The insurance agency hours are Mon-Thur 9:00am -7:00pm; Fri 9:00am - 6:00pm and Sat 9:00am - 5:00pm. This is a part time position - the candidate must have availability some evenings and rotating Saturdays. Schedule to be determined. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and in-person, and directing to the assigned agent if necessary. Maintain accurate and up-to-date customer records and documentation. Collaborate with the insurance carriers and internal teams (both agency staff and dealership sales and office personnel) to resolve issues and provide solutions for mutual customers. Support administrative tasks related to customer service operations such as gathering information for policy changes, payment processing and filing. Requirements High school diploma or equivalent; additional education or certifications in insurance is a plus. Previous customer service experience, preferably within the insurance or automotive industry. Strong communication and interpersonal skills. Ability to multitask and manage time efficiently in a fast-paced environment. Proficiency with computer systems and customer management software. Detail-oriented with excellent problem-solving abilities. Benefits Competitive hourly wage of $18.00 - $22.00, paid weekly. Opportunities for professional growth and development. Supportive and friendly work environment. About the Company DeNooyer Chevrolet is a trusted name in the automotive industry, dedicated to delivering exceptional service and quality vehicles to our customers. With a strong commitment to integrity and customer satisfaction, we foster a collaborative and dynamic workplace where employees can thrive and grow. Join us in our mission to provide outstanding automotive and insurance services to the Colonie, NY community.