Claims Administrative Assistant

Claims Administrative Assistant | Dallas, Texas, United States Position SummaryAs an Administrative Assistant I at Oncor, you'll provide administrative assistance and support to the Claims and Legal organization. This role will report directly to the Claims Manager.Looking for individuals who are highly organized, detail-oriented and comfortable providing administrative support in a collaborative environment, including assisting a visually impaired team member with workflow coordination and document management.Key Responsibilities :Provide administrative support for the Claims and Legal teams, including handling sensitive and confidential information with discretion.Organize and maintain office workflows and records to support efficient claims operations.Prepare and send email inquiries to responsible parties, business entities, and insurance companies regarding damage claims, as requested.Respond promptly and professionally to email requests and meet daily, monthly, and annual deadlines.Learn and utilize the claims processing system to accurately enter claims information, notes, and updates.Assist with weekly reviews of new claim packets to verify that all required documentation is present for proper processing.Gather, analyze, and compile data to prepare itemized cost breakdowns for responsible parties, business entities, and insurance carriers.Retrieve and distribute check copies, claim details, and new claim assignments to the Collections Agency and Law Firm via email, as requested.Serve as the Claims SharePoint Administrator by maintaining and updating site content such as on-call schedules, contact lists, training materials, and other claims-related resources.Serving as backup for the other Corporate Administrative Assistants as needed with duties such as payment processing, incoming mail handling, and other duties assignedSkills :Exceptional attention to detail with a strong commitment to accuracy.Ability to prioritize tasks and manage high volumes of work efficiently.Strong organizational and multitasking skills.Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and SharePoint.Excellent written, verbal, and interpersonal communication skills.Demonstrated ability to handle confidential information with professionalism and discretion.Education & Experience :High School Diploma, GED, or equivalent required.Minimum of one (1) year of experience in an administrative or office support role.Measure of Success :Performs work independently with minimal supervision while seeking guidance when appropriate.Consistently produces accurate, high-quality work.Maintains confidentiality at all times.Demonstrates a proactive, team-oriented attitude.Builds and maintains positive working relationships.Adheres to safety standards and maintains reliable attendance.Demonstrates growing knowledge of company operations, policies, and procedures.