Main Ambassador

Main Ambassador Employee Type: Full-Time Job Type: Hospitality/Healthcare Experience: High School Diploma/GED and 6+ months of experience in customer service, healthcare, or related field Job Summary The Main Ambassador serves as the first point of contact at the hospital, providing exceptional customer service and support to patients, visitors, and staff. Stationed at the main entrances or key access points, the Main Ambassador ensures a welcoming and professional atmosphere, assists with wayfinding, and supports the smooth flow of people throughout the facility. The Main Ambassador helps create a positive first impression while promoting safety, hospitality, and professionalism at all times. Key Responsibilities Greet all patients, visitors, and staff entering the facility in a warm and professional manner Provide directions and escort assistance as needed to various hospital departments Assist with check-in processes or access control when required Monitor the lobby or entrance areas to maintain a clean, safe, and orderly environment Offer wheelchair assistance or coordinate patient transport when needed and trained to do so Communicate with hospital departments and MHS leadership to relay updates or issues Report any irregularities, safety concerns, or unusual activity promptly Uphold HIPAA and facility privacy standards at all times Maintain knowledge of hospital layout, departments, and visitor policies Perform other duties as assigned Qualifications and Requirements High School Diploma/GED 6+ months of experience in a customer-facing or healthcare role preferred Must be able to work legally in the United States Must pass background and drug screenings Strong communication and interpersonal skills Reliable, friendly, and professional demeanor Required to meet immunization or health screening requirements Able to speak, read, and write English fluently Physical Requirements Regularly required to stand, walk, sit, use hands, talk, see, and hear Must be able to lift and/or move up to 50 pounds occasionally Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances Flexibility to work various shifts, including weekends and holidays, as needed