Technical Support

Entry-Level IT Support / Technical Support SpecialistLocation: On-site – Wappingers Falls, NY (5 days/week)Schedule: 35 hours per weekPay Rate: $20–$22/hourOverviewThis is a great opportunity for someone looking to start an IT career in a hands-on support environment. The role offers exposure to enterprise systems, ongoing learning, and long-term growth. Ideal for recent graduates, individuals with entry-level IT certifications, or students currently pursuing a technology-related degree. In this position, you will provide first-level technical support to internal users, field technicians, and customers, ensuring systems remain operational and issues are resolved efficiently.ResponsibilitiesProvide first-level technical support for desktops, laptops, mobile devices, and peripheralsTroubleshoot hardware, software, and connectivity issues (Windows OS, Office 365, VPN)Assist with onboarding and offboarding, including account setup and equipment provisioningProvide remote support to field technicians and users across the organizationLog, track, and manage support tickets using ServiceNow or a similar ticketing systemEscalate complex issues to senior engineers or specialized support teams as neededDeliver a professional, customer-focused support experienceQualificationsRecent IT certification (CompTIA A+ or Google IT Support preferred) or recent graduation from a technology-related programStrong communication, problem-solving, and customer service skillsAbility to work on-site five days per weekWillingness to learn and grow within an IT support environmentU.S. Citizenship required due to client requirementsNice to Have (Not Required)Internship or previous help desk experienceExposure to ServiceNow or other IT ticketing systemsExperience supporting remote users or working in a corporate IT environmentWhy This RoleCompetitive hourly pay ($20–$22/hour)Flexible 35-hour work weekEntry-level opportunity with no prior professional IT experience requiredHands-on experience with enterprise tools and technologiesJob Type & LocationThis is a Contract position based out of Wappingers Falls, NY.Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Wappingers Falls,NY.Application DeadlineThis position is anticipated to close on May 12, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.