Manager of Security EMTs / Dispatchers / Drivers

Manager of Security EMTs / Dispatchers / DriversJob CategoryPublic Safety/Emergency Medical ServicesRequisition NumberMANAG010234Posted: May 1, 2026Full-TimeSalary: $74,000 USD per yearLocationsLee's Summit, Lee's Summit, MO 64081, USADescriptionFull-Time, Exempt PositionManager, Public Safety - Supervises: Security EMTs, Dispatchers, DriversJob SummaryResponsible for the overall direction of the Public Safety area including emergency medical services (EMS), security, community transportation and communication dispatching services. Meets the financial objectives and supports the business goals of the organization. Ensures internal and external customer satisfaction, developing/retaining profitable market share, and increasing non-acquisition growth. Supports the Village's mission, values, and service/hospitality expectations. Completes training as required by policy.Essential Job FunctionsResearch new equipment and technology and ascertain funding.Manage the resolution process for customer, resident, and associate concerns, including individuals and other organizations (e.g., hospitals, nursing homes, etc.).Develop and maintain department activities, systems, and documentation to support safety, risk management and corporate compliance goals.Maintain compliance with regulatory entities. Establish protocols, policies, and procedures to provide efficient and effective service in line with applicable laws, regulations, and standard operating procedures for area agencies.Collaborate with other Public Safety/EMS department leaders to manage safety processes through education, awareness, and training. Assure safety compliance through monitoring and auditing processes. Ensure proper training for licensed associates.Develop, implement, and monitor service delivery systems to support daily operations across the continuum.Develop and manage emergency services plan for all areas of the Village, including independent living and all licensed care facilities.Communicate departmental/organizational information and goals to department associates, residents, public, and other departments. Ensure high quality of service expectations to residents, associates, community, and other organizations the department serves or supports.Develop, monitor, and communicate systems to collect and report key data to benchmark and evaluate financial and regulatory performance as well as customer service/satisfaction and provide real-time warnings of business changes. Adjust department activities as appropriate.Develop and recommend business plan for marketable services. Work closely with marketing team to secure business within overall Village goals. Coordinate contractual issues with risk manager and/or others. Maintain contacts with point persons for organizations for whom we provide contractual services.Work cooperatively with mechanics to ensure all vehicles are in good working condition.Provide management to security program, dispatch communications center, and community transportation program.Maintain telecommunications contact with mobile and stationary units comprising emergency services, security, and transportation network to coordinate staff activities, enlist services of other agencies and/or provide alternate direction to on-scene personnel when planned procedures are not feasible.Serve on service teams or committees as assigned to provide support to key lines of Village business and ensure needs of those services are met.Facilitate problem solving within the legal boundaries to reduce risk of litigation.Develop and promote processes for two-way communication between associates at all levels.Establish policies, procedures and objectives for department and manage budget processes, annual operating budget.Handle hiring, orienting, training, coaching, disciplining, discharging of associates in assigned departments and administration of Village and department policies.Counsel department associates, as needed. Discipline and recommend to HR the termination of associates when necessary, documenting and coordinating actions with HR. Set performance goals, monitor, and assess performance of associates.Adhere to all safety regulations and requirements.Handle stress well and get along with others within the workplace and with customers outside the department.Maintain acceptable standards of workplace conduct.The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities.Essential QualificationsEducationBachelor's degree (B.A.) from a four-year college or university in business, management, or a related field is preferred. Will consider equivalent experience in lieu of a degree.Experience3 years of supervisory experience in a related field required, including financial management and associate supervision.Additional experience in dispatch, security, law enforcement and transportation logistics preferred.Licenses/CertificationsCurrent BCLS certification is required.EMR certification is required.Must be a Missouri State Licensed EMT Basic, or be able to obtain within 1 year of employment.Must have a valid Missouri Commercial Driver's License – Class C with passenger endorsement or be able to obtain within 120 days of hire.Knowledge and Skills (required)Intermediate level knowledge of Microsoft Windows and Office (Word, Excel, PowerPoint, Outlook); intermediate keyboarding skills.Advanced skills in crisis communication, public speaking, problem solving, conflict management/negotiation, teaching, fleet management, and contract management.Ability to read, analyze, and interpret complex documents.Ability to write speeches and articles using original or innovative techniques or style.Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to apply mathematical operations to tasks such as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.Advanced level knowledge of equipment commonly associated with EMS systems.Special Working ConditionsNormally works in a controlled environment.Occasionally required to drive a car, bus, van, or ambulance. Will drive personal vehicle 75% of the time and JKV vehicle 25% of the time.Frequently moves residents/patients by wheelchair, stretcher, carrying, or other required means.Occasionally works outside in any/all types of environments/exposures.Must be available for a 24/7 operation.All associates may be called upon to assist other departments in a declared emergency situation.Physical and Mental DemandsThe physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Heavy Work – maximum occasional lift of 23 lbs. from floor to 50 in.; maximum occasional carry of 23 lbs. for 50 ft; maximum occasional horizontal push/pull force of 40 lbs. for 10 ft; maximum occasional vertical push force of 55 lbs. at 24 in.; maximum frequent grip of 20 lbs.; maximum occasional climb of 12 in.; maximum occasional forward reach of 55 in.; maximum occasional overhead reach of 66 in.; maximum frequent lateral reach of 48 in.; occasional bending, reaching, kneeling, frequent neck rotation; continuous hand coordination; occasional fine motor coordination; continuous food coordination; occasional standing and walking; continuous sitting.Requires visual acuity to operate motor vehicles or heavy equipment.Balancing: maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, wet, or slippery surfaces.Lifting: raising objects from a lower to a higher position or moving objects horizontally from position to position.Talking: expressing or exchanging ideas by means of the spoken word; detailed or important spoken instructions must be conveyed accurately, loudly, or quickly.Hearing: perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication, making discriminations in sound.Supervision ReceivedReports directly to the Director of Public Safety.Supervision GivenProvides frequent and ongoing direction to associates in Transportation, Security and Dispatch.EOE/D/VNicotine-Free WorkplacePost-offer background check and medical screening required.Questions can be directed to careers@jkv.orgJ-18808-Ljbffr