Customer Care Ambassador

Mountain Peak Marketing, a sales and marketing firm, is hiring a Customer Care Ambassador to represent AT&T Business. As the first voice our customers hear, the Customer Care Ambassador turns conversations into sales opportunities while helping businesses find the right AT&T solutions. This role blends care with a talent for sales, making every interaction personal. As a Customer Care Ambassador, you'll bridge the gap between businesses and the solutions they crave. Your mission: translate tech into simple terms, turn questions into confidence, and make every interaction a handshake deal. The sales the Customer Care Ambassador fuels come from showing businesses how AT&T solves problems they didn't even know they had. Role Responsibilities of the Customer Care Ambassador Serve as the contact for businesses using AT&T Business services, providing proactive support to minimize downtime and maximize efficiency. Conduct sales conversations to understand evolving business requirements, offering tailored advice that may lead to upgraded sales opportunities. Explain the benefits of new AT&T Business features in plain language, ensuring customers understand how these tools can improve their daily workflows. Maintain accurate records of customer interactions and preferences, enabling the team to deliver highly personalized and effective sales support. Resolve service inquiries with professionalism, turning potential challenges into positive experiences that strengthen customer confidence. Track sales metrics and share insights with leadership, helping to shape strategies that improve overall sales and retention rates. Qualities of the Customer Care Ambassador Consistency in meeting sales and customer-care expectations. Professional appearance and demeanor that reflects AT&T Business standards. Respectful persistence when following up with busy business customers. Strong organizational habits that support smooth customer experiences. Genuine interest in helping businesses stay connected and productive.