General Manager

OverviewDSV - Global transport and logistics is seeking a General Manager in Greensboro, NC. Location: Greensboro, NC. Division: Contract Logistics. Job Posting Title: General Manager. Time Type: Exempt. The General Manager of operations is a highly visible leadership role responsible for the strategic direction, operation, compliance, and financial results for a designated operation. The GM serves as the primary customer interface for leadership decisions regarding proposal approvals and contract negotiations. This role champions local continuous improvement, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The GM will also develop marketing plans and assist in growing new business. The GM ensures alignment with the corporate mission, vision, and core values while meeting client and company expectations.As part of the DSV team, associates are expected to meet company objectives in performance, safety, and quality, and to comply with all corporate and site-specific policies.POSITION SUMMARYThe General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The GM will serve as a primary customer interface for leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The GM will also develop marketing plans and assist in growing new business. He/she will ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.ESSENTIAL DUTIES AND RESPONSIBILITIESEnsures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.Leads operations to meet prescribed productivity and service goals. Complies with terms outlined in site operating agreement with the client.Sets goals to drive company Continuous Improvement efforts.Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Ensures OSHA requirements and all Federal and State laws and compliance are effectively implemented.Assists in setting standards appropriate to client and scope of work.Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations.Assists in setting standards appropriate to client and scope of work.Partners with senior leadership to develop and recommend annual operating budget.Responsible for the overall safety and security of operation.Develops team to achieve company and client objectives for the operation.Actively supports and practices mentoring, succession planning, and management development activities at the site level.Communicates the mission, vision, and core values to motivate direct reports.Management Information SystemsProactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client. Ensures necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology.Customer ManagementActs as site-level champion of client relationship management. Ensures client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service.Marketing & SalesParticipates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participating in the development of quoting rates.Budgeting / FinancialsResponsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensures budgeting and pricing activities are in compliance with contract guidelines. Responsible for developing and maintaining contract pricing in a multi-client environment.Equipment & FacilitiesManages programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and makes recommendations as applicable.SafetyAims to achieve company goals in injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.OTHER DUTIESWork overtime as dictated by business, whether mandatory or voluntary.Performs other duties as required.SUPERVISORY RESPONSIBILITIESManages operations managers.SKILLS & ABILITIESEducation and/or Experience:Must have a high school diploma or general education degree (GED).Bachelor's degree is preferred.7 years of experience in a logistics/distribution/relevant environment.5 years of experience in a leadership role in logistics/distribution/supply chain environment in operations management capacity.Computer SkillsProficient in Microsoft Office (Excel, Word, and PowerPoint).Demonstrated proficiency in knowledge of applicable WMS systems.Language SkillsEnglish (reading, writing, verbal).Proficiency in business communication at all levels.OtherStrong attention to detail and accuracy; able to accomplish tasks in a timely manner.Good organizational and personnel skills.Good communication skills, written and oral.Good leadership, supervision, and planning skills.Advanced level expertise in accounting and financial mathematical applications related to managing a P&L and site/operation budgets.Motivates self and others to accomplish objectives in a complex environment; creates urgency and delegates appropriately.Ability to adapt to change and thrive in a fast-paced environment.Ability to develop effective relationships, provide leadership, and integrate diverse organizations toward shared objectives.PHYSICAL DEMANDSOccasionally: Handling/Fingering, Sitting; Frequently: Bending; Constantly: Walking and Standing. Ability to lift/carry and push/pull 21-50 pounds. Reach above shoulder, reach outward, squat, or kneel.WORK ENVIRONMENTThe work environment typically has low to moderate noise; exposure to fumes or airborne particles, toxic or caustic chemicals is rare.Reasonable AccommodationsTo perform this job successfully, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.DSV is an equal employment opportunity employer. If you require special assistance or accommodation while seeking employment, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.For this position, the expected pay is: $94,000 - 117,000 per year. Actual base compensation will be determined based on factors including job-related knowledge, skills, experience, and other objective business considerations.DSV does not accept unsolicited agency resumes. Do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for agency fees. Unsolicited resumes will be considered property of DSV and processed accordingly without fees.Start here. Go anywhere. #J-18808-Ljbffr