Program Specialist (Coordinator)

Job DescriptionJob Title: Program Specialist (Coordinator)\nLocation: Orange, CA (Onsite)\nDuration: Up to 6 Months\nSchedule: Monday – Friday | 8:00 AM – 5:00 PM\n\nJob Summary:\nWe are seeking a Program Specialist (Coordinator) to support the Cultural & Linguistic Services department by coordinating translation, interpretation, and alternative format services for members and providers. This role is responsible for managing vendor relationships, supporting regulatory compliance, processing invoices, and ensuring timely delivery of language access services in a fast-paced healthcare environment.\n\nKey Responsibilities:\nCoordinate translation, interpretation, and alternative format (Braille, Audio, Large Print) requests.\nSchedule and manage face-to-face interpreter services with contracted vendors.\nProcess vendor invoices accurately and ensure timely payment.\nAssist with regulatory reports, audits, surveys, and compliance activities (DHCS, CMS, NCQA).\nResearch and resolve member grievances related to language service vendors.\nReview policies and regulations related to cultural and linguistic services.\nCollaborate with internal teams to support departmental goals and projects.\nMaintain accurate records and documentation while ensuring excellent customer service.\nRequired Qualifications:\nHigh School Diploma or GED.\nMinimum 2 years of experience in project coordination, translation services, or interpreter coordination.\nStrong organizational, communication, and multitasking skills.\nProficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nPreferred Qualifications:\nBachelor's degree in Cultural & Linguistic Studies, Healthcare, or a related field.\nExperience in HMO, Medicare, Medi-Cal/Medicaid, managed care, or healthcare services.\nExperience working with culturally diverse populations.\nTraining or certification in project management, translation, interpretation, or cultural competency.\nBilingual in English and one of the following preferred languages: Spanish, Vietnamese, Chinese, Korean, Arabic, Farsi, or Russian.\nRequired Skills:\nProject coordination and vendor management.\nTranslation and interpreter service coordination.\nRegulatory compliance support.\nCustomer service and grievance resolution.\nStrong analytical and problem-solving skills.\nExcellent verbal and written communication.\nAbility to manage multiple projects with attention to detail