Help Desk Support Technician

Service Desk TechnicianComplete Computer Solutions (CCS)Bentonville, Arkansas | Full-Time | In-OfficeAt Complete Computer Solutions, we believe in People-Focused IT. Business-Driven Results.We’re a family-owned Managed IT Services company that has been serving businesses since 2003. Our team works closely with businesses throughout Northwest Arkansas and beyond to provide responsive IT support, cybersecurity protection, proactive maintenance, and strategic technology guidance.We are looking for a Service Desk Technician who genuinely enjoys helping people, communicates well under pressure, and takes ownership of problems from start to finish.What You’ll DoAs a Service Desk Technician, you’ll be the front line of support for our clients. You’ll work closely with our Service Desk Coordinator and engineering team to resolve issues quickly while delivering an excellent customer experience.ResponsibilitiesRespond to support requests via phone, email, and ticketing systemTroubleshoot Windows & Mac workstations, Microsoft 365, printers, networking, VoIP, and general business IT issuesProvide remote support to end usersEscalate issues appropriately when neededMaintain accurate and timely ticket documentationFollow CCS ticketing and escalation proceduresAssist with workstation deployments, onboarding/offboarding users, and basic server/network supportHelp maintain client satisfaction through proactive communication and follow-upParticipate in after-hours on-call rotation when scheduledCollaborate with internal teams to improve processes and client experienceWhat We’re Looking ForRequired SkillsStrong customer service and communication skillsBasic understanding of:Windows 10/11Microsoft 365Networking fundamentalsPrinters and business applicationsAbility to multitask and stay organizedAbility to work independently while following processesStrong troubleshooting mindsetProfessional phone and email communicationBonus Points If You Have Experience WithManaged Service Providers (MSPs)ConnectWise, Autotask, or other PSA toolsRMM platformsCybersecurity toolsVoIP systemsMicrosoft Entra / Azure ADFirewall managementWhat Success Looks LikeFast and professional communication with clientsTickets updated consistently and accuratelyIssues resolved efficiently or escalated appropriatelyPositive client feedbackStrong teamwork and accountabilityCommitment to learning and improvementWhy CCS?Family-owned company with a people-first cultureSupportive team environmentOpportunity for growth and advancementExposure to a wide variety of technologies and industriesWork with local businesses that truly value relationshipsCompetitive pay based on experiencePaid time off and benefits availableAbout CCSComplete Computer Solutions has been helping businesses stay productive and secure since 2003. We specialize in managed IT services, cybersecurity, cloud solutions, backup and disaster recovery, and business communications systems for organizations across Northwest Arkansas and surrounding regions.