Client Services Representative

Successful Client Service Representative directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.Key responsibilities: * Handle customer inquiries, concerns and complaints professionally* Process data entry and quotes* Act as liaison between clients and internal departments* Provide updates on repair status turnaround timesRequirementsFive or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry* Multi-task oriented with attention to detail* Customer focused mindset – Problem solving abilitiesFamiliar with AS9100 and ISO Quality programs would be an asset*Proficiency with Microsoft Outlook, Word, Excel, Internet navigating*Familiarity with Component Control/ Quantum operating systemWe offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you. Apply now to join our team as a Client Service Representative.Job Type: Full-time & Part-timeExpected hours: 40 per weekBenefits:Dental insuranceHealth insuranceLife insurancePaid time offRetirement planVision insurance