Computing Support Analyst

Computing Support Analyst 1484356Hourly pay: $35-$40/hrWorksite: Leading university (Stanford, CA 94305 - Onsite, Must be able to support two campuses)W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL40 hours/week, 12 Month Assignment, Possible extensionA leading university seeks a Computing Support Analyst. The successful candidate will play a critical role in delivering technical support to end-users, resolving issues related to hardware, software, and network systems. The university offers a great work environment.Computing Support Analyst Responsibilities:Technical Support & Client Experience:Deliver expert IT support to clients via multiple channels (in-person, phone, email and chats) ensuring prompt resolution and minimal downtime.Troubleshoot and resolve complex technical problems with Windows, Mac, networks, software, and hardware.Utilize logs and diagnostic tools to troubleshoot and identify root causes of technical issues, and capture trends to inform proactive support and improvement initiatives.Respond to and manage ticket updates through a service management tool (ServiceNow).Consultative Support & Improvement: Analyze and report on technical issues and trends, providing insights to improve service delivery and client experience.Project Support & Rollouts: Collaborate with stakeholders and vendors on projects, testing new technologies and implementing solutions. Projects include, but not limited to: Network Upgrades, Desk Moves and Testing.Knowledge Management: Contribute to the development and maintenance of a knowledge base (internal wikis), including troubleshooting guides and FAQs, so the next person doesn't have to reinvent the wheel.Computing Support Analyst Qualifications:2+ years of relevant experience.Associate's degree.Certifications in end-user technology support (e.g., CompTIA A+, Microsoft MCSA, Apple Certified Support Professional, or ITIL Foundations) are a plus and demonstrate a commitment to staying current with industry standards and best practices.Experience with mobile device operating systems, including iOS and Android.Experience using ServiceNow (help desk ticketing system) and remote tools such as Bomgar.Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.Strong research and analytical skills, with experience in troubleshooting and resolving complex technical issues.Apply a deep understanding of IT architecture and security best practices to provide high-level technical consultation.Administer and troubleshoot Mobile Device Management (MDM) solutions (Jamf, Intune) to ensure device compliance and automated software delivery.Support and maintain enterprise security tools, including EDR agents (CrowdStrike) and disk encryption health.Manage user lifecycle and access within Active Directory and identity providers, ensuring secure login via SSO and MFA/Duo.Desktop support experience.Project work and broader client-facing/customer service experience.Shift:* Monday to Friday, 8 AM to 5 PM Pacific Time office hours.* Available to work extended hours, weekends, and on-call rotation occasionally.(H)