Desktop Support

Job Title: IT - Desktop Support Duration- 6 months Location: Fresno CA 93727 Pay rate: $25/Hr W2 Shift: 2nd shift - 3 PM onward (4 days – 40 hours weekly) Job Description: Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Skill Set: Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required. Excellent customer service, verbal and written communication skills are a must. The ability to multi-task, prioritize and work under pressure are required. Must be willing to work flexible hours when appropriate. Prior customer service, call center or help desk experience is required. Must have: Network and voice/data communication systems troubleshooting Exp. ServiceNow ticketing system experience. Job Type: Contract Pay: $25.00 - $27.00 per hour Expected hours: 40 per week Experience: voice/data communication: 3 years (Required) ServiceNow: 3 years (Required) Network Troubleshooting: 3 years (Required) Ability to Commute: Longview, TX 75601 (Required) Work Location: In person