Customer Service Representative

Customer Service RepresentativeMini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high performance radio frequency (RF) and microwave applications. With design, sales and manufacturing locations in over 30 countries, Mini-Circuits' products are used in a range of wired and wireless communications applications. Our products are also used in detection, measurement and imaging applications, including military communication, guidance and electronic countermeasure systems, commercial, scientific, military land, sea and aircraft; automotive systems, medical systems, and industrial test equipment. Mini-Circuits' sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, sales representatives, as well as through our extensive web site.Position Summary:The Customer Service Representative (CSR) is a learning?oriented, support?focused role within the Inside Sales organization. The position is responsible for performing essential administrative sales and customer support tasks while developing foundational knowledge of products, systems, and sales processes.This role supports the Inside Sales Teams through transactional execution and guided exposure to account?related activities. The role is designed to build readiness for future roles; advancement is encouraged and is based on demonstrated readiness, performance, and business needs.Salary Range: $18.00 - $20.00Job Function:Process and execute customer orders and quotations in accordance with departmental proceduresHandle incoming internal and external customer calls and inquiriesProvide general customer service and sales supportMaintain customer account data and sales databases with current and accurate customer requirementsLiaise between customers and internal departments to support accurate and timely fulfillmentIdentify customer issues or constraints and escalate appropriately for resolutionAssist with preparation of pricing review materials for management considerationSupport documentation and follow?up related to customer contracts and agreementsAssist with new customer account setup and administrative maintenanceFollow up on samples, quotes, and web inquiries as directed to support opportunity developmentProvide limited, task?based operational support to Inside Sales teams as neededParticipate in training, coaching, and development activities to build foundational understanding of systems, processes, and general product awarenessThe duties, responsibilities and expectations described above are not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position.Qualifications:Associate degree or 2+ years' sales-related experienceProficient in MS Office (Word, Excel, Outlook)Experience with ERP/CRM related software preferredStrong verbal and written communication skillsCustomer?focused with strong attention to detailOrganized and able to manage multiple prioritiesAbility to work in a deadline?driven environmentStrong team player with a positive attitude and willingness to learnMust be a US Citizen or US Permanent Resident (green card holder) due to ITAR compliancePhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Cultural Focus:Displays enthusiasm and Passion for their workWorks to the standard of Uncompromising Quality by meeting or exceeding stated objectives and embracing continuous improvementExercises sound Business Judgement, ensuring that efforts are on track with the Company's goalsOperates with the mindset of Customer Obsession by meeting or exceeding expectations to both internal and external customersTakes Accountability by taking ownership and accepting responsibility for their conduct and contributionsDemonstrates a strong sense of urgency and accomplishes tasks with Speed and attention to detailCooperates, collaborates and contributes to shared goals with a strong sense of TeamworkConducts themselves with Honesty & Integrity and treats all members with Trust & RespectAdditional Requirements/Skills:Comply, understand, and support corporate safety initiatives to ensure a safe work environmentAbility and willingness to abide by Company's Code of ConductDisclaimer: The listed qualifications and requirements for each position are intended as guidelines. Mini-Circuits reserves the right to hire outside of these guidelines at Management's discretion.Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, gender identity, gender dysphoria, pregnancy-related condition, and domestic violence victim status or protected class characteristic, or any other protected characteristic as established by federal or state law.