Technology Business Consultant

Position Type ~ Full time Type Of Hire ~ Experienced (relevant combo of work and education) Education Desired ~ High School Diploma Travel Percentage ~ 1 - 5%Job DescriptionAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you~ Are you FIS?About the team~   As a Technology Business Consultant, you’ll contribute to a critical component of our success. While working closely with clients and internal teams to deliver innovative, new solutions, e.g., FIS' Identity Management solution (FIS Infinity IdP) that meet their needs and help advance the way the world pays, banks and invests.What You Will Be Doing~Researching client needs, analyzing trends and best practices and creating detailed support specificationsDemonstrating a client-centered approach, providing exceptional service and fostering strong client relationshipsWorking with Team members, collaborating to develop and implement automated tools to streamline workflow processesTroubleshooting technical issues, identify root causes, and provide timely resolutionsCollaborate with different departments to gather relevant information and insights for efficient problem-solvingMaintaining clear and concise documentation of troubleshooting steps, solutions, and configurationsIndependently manage and prioritize incoming tickets from internal teams through our ticketing systemCollaborating with team members to create and refine tailored configurations for individual clientsActively participating in client calls and internal meetings, offering technical expertise and insightsWhat You Will Need~3+ years of relevant experienceKnowledge of multiple end-to-end systems as well as application developmentProficiency in business modeling and requirements d Education Desired ~ Bachelor of Commerce/Business Travel Percentage ~ 1 - 5%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About The TeamWe are FIS Capital Markets Shared Test Solutions Group, provide Test Automation solutions to our FIS Capital Markets products Clients.What You Will Be DoingAs a Technology Business Consultant Senior, you would participate in Test Automation project implementation as a Consultant or Lead Consultant and would be part of Project Life cycle that includes Pre-sales support (SOW preparation, estimation of efforts), Requirement discussion with client, preparation of Test plan, Test Cases scenario, Test case detailing, Work with Test scripting team, Automation execution testingDuring Presales, work with the client to confirm the scope of testing capabilities to be automated, including confirming test plan and classifying an inventory of proposed test cases along with associated complexity (i.e., T-Shirt size)Work with client testing team to create written test cases from business functional requirementsTranslate written test cases in scope using the standard FIS test case templateLiaison between client and scripting team to transfer required test case knowledge to the FIS scripting team, acting in a liaison role, for any questions initiated by the scripting teamHold regular review sessions through the automation process with the FIS scripting team to confirm correct understanding of automation requirementsWork with the Client Test Manager to review and approve the completed scripts prior to client useAnalyze execution failures in the automated Test Results Report received from the test automation toolFor failures introduced by the scripting itself, notify the FIS scripting team to correct and rerun the testsFor any failures due to client configuration issues, liaison with the client project team to resolve, and afterward notify the FIS scripting team to adjust the automation accordingly. For any failures due to core code issues, liaison with the client project team to resolve via a defect ticket using the standard software defect resolution process, and afterward notify the FIS scripting team to correct automation accordinglyWork with client to reach agreement on closing the automated test cycle when all failures have explanation or remediation plansAnswer queries regarding the Testing Accelerator Service received from clientReview Release Notes as part of any client upgrade and identify changes to existing client test cases. Translate any like-for-like changes into test case adjustment requests to the scripting team to be addressed as part of the script maintenance processWork with the FIS scripting team to assess scope and estimate new automation scope resulting from Client Test Manager change requestsParticipate in monthly Change Board to review changes to the automation scope following completion of initial onboardingWork with client to assess and approve changes to the automation scope resulting from upcoming product releases, configuration changes and/or new automation scopeProvide new onboarding services for the client resulting from mutually approved change requests authorized by the joint client and FIS Change BoardNegotiate a solution to any problems resulting from new scripting changesCoordinate execution of any commercial impact associated with new automation scopeApprove changes to automation scope and authorize any major deviation from agreed plansWork with client to amend the Testing Accelerator Service commercial arrangement to incorporate approved additional automation scope, as requestedWhat You BringMin 3-5 years of experience in Capital Markets (Treasury/Asset Finance/Fund Accounting/ Lending)Experience in Testing web applicationsAssist clients to re-engineer their business processes and build a strong relationship with your clientsDevelop your understanding of the database structure by utilizing report writing toolsSome experience within Consulting and/or working on software application implementationsGood understanding of the financial marketsSound understanding of a typical project lifecycleGood presentation and communication skillsWillingness to deliver to tight timeframesAbility to discuss process issues, concerns with onshore counterparts and get it resolvedOrganized approach~ Manage and adapt priorities according to client and internal requirementsSelf-starter~ Work autonomously and as part of a global teamWhat We Offer YouA competitive salary and benefitsAttractive benefits including private medical cover, dental cover, and travel insuranceA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA modern, international work environment and a dedicated and motivated teamA work environment built on collaboration, flexibility, and respectA broad range of professional education and personal development possibilities – FIS is your final career step!Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass