Sales Consultant

Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.We are currently hiring for the role of Sales Consultant.SummaryThe Sales Consultant is a hands-on, customer-facing role responsible for delivering exceptional service to Kele customers at the branch counter, over the phone, and via email. This position supports all aspects of branch operations including sales, order fulfillment, and inventory control.The Sales Consultant plays a critical role in ensuring fast, accurate, and knowledgeable service while maintaining efficient warehouse operations.ESSENTIAL DUTIES AND RESPONSIBILITIES Other Duties May Be Assigned.Customer Service, Sales Consultation & Technical SupportAssist walk-in customers and respond to inbound phone calls and emails for quotes, availability, and technical questionsProvide product selection support for Commercial HVAC controls, BAS components, and related electrical productsGenerate and process sales orders in ERP systems accurately and efficientlyDevelop relationships with contractors, technicians, and facility customersUpsell complementary products and recommend alternatives when items are unavailableResolve customer issues, order discrepancies, and service concerns with urgency and professionalismProvide basic troubleshooting and product application supportMaintain strong working knowledge of Kele catalog and vendor product offeringsOrder Fulfillment & Warehouse OperationsPick, pack, and ship customer orders accurately and on time using parcel carriersPrepare and stage will-call orders for customer pickupReceive incoming inventory and verify against purchase ordersStock shelves and maintain organized bin locationsProcess returns and restock materials appropriatelyEnsure a clean, safe, and organized warehouse and counter areaInventory ControlPerform cycle counts and assist with physical inventory processesMonitor inventory levels and communicate low, excess, or obsolete stockMaintain accurate inventory records and proper product labelingAssist in resolving inventory discrepanciesBranch Operations SupportSupport daily branch operations including opening and closing responsibilitiesFollow company policies, procedures, and safety guidelinesCoordinate with inside sales, purchasing, and logistics teamsContribute to a team-oriented, high-performance branch environmentLeadership Support (Acting Branch Coverage)Serve as on-site lead when the Branch Manager is not presentHelp prioritize daily work, maintain service levels, and ensure operational continuityEscalate issues as needed and communicate effectively with leadershipModel professionalism, accountability, and customer-first behaviorQualificationsEducation & ExperienceHigh school diploma or equivalent required1–3 years of experience in customer service, sales, warehouse, or distribution environment preferredExperience in HVAC products, building controls, electrical, or industrial distribution preferredKnowledge, Skills & AbilitiesCustomer & Sales SkillsStrong customer service mindset with a sense of urgencyEffective communication with contractors, technicians, and internal teamsAbility to build relationships and drive repeat businessAbility to upsell and cross-sell solutions naturallyOperational & Warehouse SkillsHigh attention to detail and order accuracyExperience with picking, packing, and shipping processesBasic inventory management knowledgeAbility to multitask between customer-facing and warehouse responsibilitiesTechnical AptitudeBasic understanding of BAS, HVAC controls, or industrial products (or ability to learn quickly)Ability to interpret part numbers, specifications, and cross-referencesComfort using ERP systems, handheld scanners, and Microsoft Office toolsTeam & Work EthicReliable, punctual, and accountablePositive attitude and willingness to support team needsAbility to work effectively in a small, fast-paced branch environmentDesire for long-term growth within KelePhysical RequirementsAbility to stand, walk, and move between counter and warehouse throughout the dayAbility to lift and move items up to approximately 50 pounds regularlyAbility to perform manual tasks including picking, packing, and handling materialsWORK ENVIRONMENTCombination of sales counter, office, and warehouse environmentFast-paced setting with frequent customer interaction and time-sensitive requestsWhat Success Looks Like In This RoleCustomers trust you and request you by nameOrders are processed quickly, accurately, and with minimal errorsYou anticipate customer needs and provide proactive solutionsThe warehouse is organized, inventory is accurate, and operations run smoothlyYou maintain composure and effectiveness during busy or high-pressure periodsYou contribute to a positive, team-oriented branch cultureKele Companies offers all full-time associates the following benefits and perks:Medical, vision, and dental insurance HSAFSA (medical and dependent care)401(k) with employer match up to 4% with immediate vestingEmployer-paid short- and long-term disability coverageEmployer-paid basic life and AD&D insurance; supplemental life for employees and dependents availablePaid time off and paid holidays