IT Support Technician

*Overview* We are seeking an experienced IT Support Technician to provide onsite technical support to clients in a professional, efficient, and customer-focused manner. This role supports help desk operations, handles troubleshooting, and serves as a key resource for client support help desk issues. *Duties* * Provide onsite installation, maintenance, and repair of client and company equipment * Serve as the technical resource for scheduled client support appointments * Act as the onsite point of contact for clients * Support the help desk queue as needed and resolve technical issues * Communicate with clients to ensure timely follow-up and resolution of issues * Participate in on-call and after-hours support rotation, including weekends * Document work performed, including ticket updates, time entries, and closure notes * Maintain and update internal technical documentation * Continue building knowledge of support procedures, products, and services * Recommend process improvements and procedure updates * Deliver strong customer service and exceed client expectations * Follow company processes and support applicable regulatory requirements * Participate in internal and external technical strategy and consulting meetings * Perform other duties as assigned *Qualifications* * Degree in a related field, or equivalent experience * 3+ years of related experience working independently in the field or at client sites * 5+ years of IT experience * 1–5 years of experience in an MSP environment preferred * Certifications or equivalent experience in A+, Security+, and Network+ * Strong troubleshooting and issue-resolution skills * Experience with: PC hardware, Macs, printers, scanners, peripherals, mobile devices, and servers * Windows PC and Server operating systems * Citrix, VMware, MS Office products, and Mac OS * Terminal server environments, networking, LAN, WAN, and UTMs * Strong verbal and written communication skills * Excellent customer service orientation * Ability to multitask and adapt in a fast-paced environment * Strong organization and attention to detail * Enjoy working with people, solving problems, and learning new things * Must have a reliable personal vehicle and a valid Georgia Driver’s License * Must be willing to travel up to 50% *Work Environment* * Professional, climate-controlled indoor office setting * Shared workspace with frequent in-person interaction * Regular on-site presence required during business hours * Daily use of company-provided hardware and office infrastructure *Physical Requirements* * Ability to use a computer, keyboard, mouse, printer, and other office equipment * Ability to lift, carry, and move IT equipment, including servers and UPS batteries, weighing 50+ pounds * Ability to bend, stoop, kneel, and reach in tight spaces such as under desks or in server racks * Good hand-eye coordination for cable work, hardware handling, and use of hand tools * Ability to stand, walk, and work in awkward positions for extended periods * Shared workspace with frequent in-person interaction * Regular on-site presence required during business hours * Daily use of company-provided hardware and office infrastructure Join us as an IT Support Technician where your technical expertise fuels our success! Be part of a vibrant team dedicated to maintaining robust IT operations that empower our organization every day. Pay: $45,000.00 - $55,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Application Question(s): * Are you able to commute to Suwanee, GA within one hour during peak traffic conditions? Experience: * IT: 5 years (Required) * Field service: 3 years (Required) * Computer hardware: 5 years (Required) * Software troubleshooting: 5 years (Required) License/Certification: * CompTIA A+ (Preferred) * CompTIA Network+ (Preferred) Willingness to travel: * 50% (Required) Work Location: In person