Assistant Site Manager Express

Assistant Site Manager ExpressJob Category: Ops Hourly Requisition Number: ASSIS004630Posted: May 7, 2026Full-TimeLocation: Ultimate Shine Car Wash - ULTM035 139 E Macon Ln Seymour, TN 37865, USAJob DetailsJob Title: Assistant Site ManagerFLSA Status: Exempt for Salaried | Non-Exempt for HourlyJob Status: Full TimeReports To: Site ManagerDirect/Indirect Reports: Shift Lead, Customer Service Advisor, Crew Member (varies based on business needs)Effective Date: 6/1/2025Position OverviewThe Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leading the frontline team, and delivering exceptional customer experience at Spotless Brands locations. This role is a direct leadership position that bridges management responsibilities with frontline support and training.While the Site Manager holds full accountability for site performance, the Assistant Site Manager focuses on team supervision, service execution, daily coordination, and customer satisfaction. This role is a critical steppingstone in the operations career path developing leadership talent and building readiness for future site management.Depending on site needs, this role may support car wash operations or lube/oil change services, contributing to efficient daily operations and team supervision in either service area. This role may be classified as either exempt (salaried) or non-exempt (hourly) in alignment with FLSA standards. Classification will reflect the scope of managerial responsibilities and decision-making authority.Exempt Assistant Managers (Salaried) are expected to lead teams, manage performance, and participate in higher-level decision-making, including hiring and They typically support larger or more complex sites (e.g., Flex) and may assume broader leadership responsibilities in the Site Manager's absence.Non-Exempt Assistant Managers (Hourly) typically support daily operations and team They typically support smaller or express car wash locations with emphasis on shift leadership and service.Essential Functions (Other Duties as Assigned)Team Support & Shift LeadershipSupervise and coordinate frontline team members during assigned shifts to ensure smooth operationsModel and reinforce expected service behaviors, team communication, and adherence to brand standardsProvide coaching, real-time feedback, and recognition to team members to support performanceAssist Site Manager in onboarding and training new team membersSupport a "One Team" Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational changeCustomer ServiceServe as an escalation point for customer concerns and resolve issues promptly and professionallyEnsure a clean, safe, and welcoming environment for all customers and team membersSupport promotional efforts and local marketing initiatives to grow site traffic and membership salesOperational ExecutionMonitor daily operations, including wash quality, customer flow, staffing, and cleanlinessComplete opening/ closing duties, daily logs, shift checklists, and other operational tasksAssist in inventory control, supply restocking, and minor equipment checksPartner with the Site Manager to ensure compliance with safety, maintenance, and operational policiesSupports daily operations in either car wash operations or lube/oil change service areas, including staffing, training, customer experience, and operational execution, based on location-specific business needsPerform other duties as assigned to support the team and site performance, including operational and cleaning tasks that support site, shop, or store upkeepLeadership ReadinessServe as acting manager when designated by the Site Manager or District ManagerParticipate in leadership development and training programs to prepare for future advancementAdministrative Support (May Vary by Classification)Supports the damage claims process by collecting customer information, taking photos, and submitting documentation through vendor, Origami; Salaried and Hourly Assistant Managers are not allowed to make claim determinationsSalaried Assistant Site Managers: May assist in scheduling, labor cost tracking, basic reporting, and delegation of tasks during Site Manager's absenceHourly Assistant Site Manager: Focuses on shift execution and frontline support with limited administrative duties unless designated by Site ManagerSite Type VariationsThe core responsibilities of the Assistant Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership These sites typically operate with smaller, leaner teams where direct leadership is essential.Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.Education and ExperienceHigh School Diploma or equivalent requiredMinimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environmentMinimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable)Valid driver's license preferred (may be required depending on location and responsibilities)Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements), where applicableMust be able to successfully pass a background check in accordance with company policies and applicable lawsKnowledge, Skills, and AbilitiesKnowledgeUnderstanding of basic operational processes and service standards in retail, service, or car wash environmentsBasic knowledge of cash handling, point-of-sale systems, and loss prevention practicesAwareness of safety standards, equipment operation basics, and customer service expectationsSkillsLeadership and team motivationConflict resolution and customer de-escalationTime management and ability to multitask in a fast-paced environmentClear verbal and written communicationAttention to detail and ability to follow standard operating procedures (SOPs)Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasksAbilitiesAbility to lead by example and influence peers in the absence of formal authorityAbility to work flexible hours, including evenings, weekends, and holidaysAbility to learn quickly and apply new procedures and/or operational toolsPhysical RequirementsAbility to walk, stand, and move, often uneven, moving and/or wet surfaces through siteAbility to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladderAbility to twist, carry, reach, push, and pull frequentlyAbility to lift and carry 50 pounds without assistance for work-related materialsAbility to