(East Region) P&C Licensed Broker Success Associate

About UsThimble is a leading insurtech platform for small business customers and agents. Thimble allows customers to quickly get insurance coverage by the job, month or year using its award-winning app, website, or over the phone.Founded by serial entrepreneurs, Thimble works with a variety of carriers to bring the best insurance solutions to small businesses, brokers and agents. Since it was founded, Thimble has delivered more than 170,000 policies to small businesses across the United States.Thimble was acquired by Arch Insurance, a unit of Arch Capital Group Ltd. (Nasdaq: ACGL), a publicly listed Bermuda exempted company with approximately $24.3 billion in capital at March 31, 2025. Arch, which is part of the S&P 500 Index, provides insurance, reinsurance and mortgage insurance on a worldwide basis through its wholly owned subsidiaries.Thimble's innovative culture and technical expertise are an incredible addition to Arch Capital's portfolio of offerings. The acquisition expands Arch's suite of digital solutions for small business customers and brokers. Thimble will remain a separate subsidiary, working closely with the Arch Group team.For more information, visit thimble.com.Our ValuesThink Wild, Act TameBe relentlessly creative. Question everything. Get to know the rules so well, you can use them in new ways. Be the industry's compliant radicals.Green Means GOAct. Move forward. Learn. You can only make a decision based on the best information you have – so make it.Own Every DetailBe ruthlessly precise. Disciplined. Sweat the small stuff.Simplify, SimplifyGet to the point. Make it crystal clear. Cut everything else. It's our job to make insurance easy – however hard that is for us.Every Moment CountsShow up early and ready. Deliver on time or before. Make the most of your time, so others can make the most of theirs.Stay HumanTreat every person, and their ideas, with respect. Cherish diversity.About the RoleWe are hiring a Broker Success Associate in the East Region to assist with broker sales support, including new broker onboarding and ongoing broker relationships. This role is dedicated to helping drive results for the broker team at Thimble. The broker success team provides training and support to producers to help them adopt the company's products and services effectively as well as follow broker success plans to ensure that producers achieve their desired outcomes.To succeed in this role, you should have excellent communication and interpersonal skills and will quickly learn to understand the company's products and services. You should also be highly organized, professional, and able to manage multiple projects simultaneously.Please note: Thimble Fridays benefit (out of office at 12:00pm local time) is subject to a different day for the Success Team.Roles and ResponsibilitiesBecome an expert with Thimble's products and servicesBe the front line between the broker and Thimble. We want to leave a positive impression and develop a relationship that keeps the broker happyProvide brokers with timely and solution‐oriented responses to their business needsProvide overall excellent broker support and assistance, mainly through a high volume of tickets and chatsSupport the onboarding process for new brokers while delivering excellent customer serviceProvide guidance and best practices on configuring and utilizing the Thimble Broker PortalHelp increase activation by bringing valued product and insurance knowledge to the purchase and servicing experience for new brokersWork closely with Customer Success and the Insurance team to remain aligned on complianceCollaborate with other teams to provide feedback on broker and user experiencesWhat We're Looking ForA Property & Casualty Insurance license is requiredCommercial insurance experience is required; small commercial business insurance experience is highly preferredPrior work with insurance brokers or agenciesExperience in a fast‐paced, high‐volume support or customer service environmentExcellent written and oral communication skillsHighly organized with ruthless attention to detailAbility to adapt to changes and learn quicklyAbility to manage multiple projects simultaneouslyA bachelor's degree is preferredWhat You'll Do in 30 DaysMeet the team and gain a thorough understanding of our insurance product offerings, policies, different channels, and the ways that we sell coverageShadow and train with the Broker Success and Customer Success teamsBecome familiar with our various software (Zendesk, Omni, Jira, and more)Learn Thimble's broker base and become comfortable answering various ticketsWhat You'll Do in 60 DaysBe completely comfortable with our suite of products and offeringsBe able to receive and respond to most broker tickets with support from the Broker Success teamWhat You'll Do in 90 DaysFull end‐to‐end product knowledgeHave complete ownership of your area of broker development and answering ticketsBe integrated with other teams and collaborate on Thimble's projectsThimble Benefits & Perks!Fully remote companyThimble Fridays! (out of office at 12:00pm local time)Comprehensive health, vision, and dental coverage401(k) auto enrollment and matching (100% of the first 3% and 50% of the next 3%)PTO: 20 days vacation + 12 company‐wide holidays + 8 floating days + 1 VTO (Volunteer Time Off) + unlimited sick timeParental Leave: 100% paid 12 weeks + 2 weeks gradual returnComputer choice of Mac or PCWork from home setup reimbursementMonthly co‐working space and/or child care reimbursementMonthly ClassPass creditQuarterly wellness reimbursementOther health & wellness perks including: One Medical, Teladoc, Talkspace, Kindbody, and Health AdvocateVirtual events, happy hours, trivia, and fun!#J-18808-Ljbffr