Enrollment Specialist - Call Center

Our client, a leading education organization, is seeking enthusiastic, thoughtful, and highly motivated problem solvers to join its new enrollments team. This team is passionate about creating innovative customer experiences and building strong relationships with clients and business partners.Enrollment Specialists provide support through phone, live chat, email, and social media channels. Responsibilities include enrollment assistance, billing support, issue resolution, and helping clients access backup support when unexpected needs arise.Location: RemoteCompensation: $19/hourContract Duration: Through the end of the yearKey ResponsibilitiesDeliver best‐in‐class customer service tailored to each client's needsManage inquiries and concerns via phone, email, chat, and social mediaParticipate in outbound calling campaigns as neededAccurately document customer information in internal systemsPersonalize conversations to create positive, memorable experiencesFlex between communication channels and special projects as business needs requireFollow established procedures, guidelines, and policiesBuild strong working relationships with team members and business partnersStrive for first‐contact resolution and follow up as neededShare feedback and ideas to improve processes and the overall family experienceDesired Skills & QualificationsStrong customer service mindset and desire to help othersSelf‐motivated and able to work independentlyExcellent organization and time‐management skillsAbility to multitask in a fast‐paced environmentStrong phone handling and active listening skillsClear written and verbal communicationIntermediate computer skills and ability to work across multiple applicationsTeam‐oriented with strong collaboration skillsPrior remote call center experience preferredFlexible schedule with occasional overtime2–3 years of customer support experience (phone, chat, and/or email)High school diploma or equivalent; associate degree preferredBilingual English/Spanish a plusRemote Work Environment RequirementsDedicated, distraction‐free workspaceAbility to remain focused at a desk for the duration of the shiftReliable high‐speed internet connection (equipment provided)Childcare or pet care arranged during work hoursAbility to be on camera during training and meetingsConsistent attendance and punctualityAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.