Entry Level Customer Service Representative

Our sales and client management firm is dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients. As we continue to expand our operations, we are seeking a motivated and customer-focused individual to join our team as an Entry Level Customer Service Representative.Responsibilities of the Entry Level Customer Service Representative:Interact with current and prospective customers in a professional and friendly mannerAddress customer inquiries, provide information about our clients products/services, and offer assistance to ensure their needs are metFacilitate presentations or services offered to customers with the goal of processing a sale for them with our clients available servicesTroubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessaryDevelop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunitiesMaintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM systemCollaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needsEntry Level Customer Service Representative Qualifications and Skills:Exceptional interpersonal and communication skills, both written and verbalStrong problem-solving abilities with a customer-centric approachProficiency in using CRM software and other relevant toolsDetail-oriented with excellent organizational skillsAbility to work collaboratively in a fast-paced, team-oriented environmentEmpathetic and patient demeanor when dealing with client inquiries, sales, and concernsEducation:High school diploma or equivalent1-2 years experience in a customer service, retail, sales, business or hospitality-based environmentPowered by JazzHRuDHQwLkzyr