Director of Operations

Become a Part of Something Big!At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission to use the power of collaboration to create solutions that end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.SummaryThe Director of Operations is responsible for supervising and overseeing the maintenance and continuous enhancement of Keys to Change’s assets. In addition to overseeing overall Key Campus buildings, maintenance, and construction projects of the Campus,, the Director of Operations will have a thorough understanding of (and ability to manage) mechanical systems, construction practices, preventative maintenance, and government regulations.This position requires a comprehensive understanding of operations methods, and the need to increase profitability. Additionally, administers the physical operations of the campus and oversees general and preventive property maintenance, construction coordination, security, public safety, housekeeping, fire safety, utility systems management, and other contracted services.This position is also responsible for forecasting property expenses, managing capital projects, preparing operational reports, identifying and resolving human capital issues in conjunction with the Board of Directors’ policies and under the direction of the CEO.Keys to Change fosters a mission-driven, equity-centered, and collaborative work environment where team members are encouraged to lead with purpose, think systemically, and bring both professional expertise and lived experience to the table. We embrace adaptive leadership, continuous learning, and collective responsibility in our shared pursuit to end homelessness.Essential FunctionsManage Security ContractorCampus Security Operations Team (CSOT)Oversee Campus Security Operations Team (CSOT), leading meetings, activity coordination, updates. Maintain CSOT Handbook.Manage the IT vendor and the in-house IT technician.Manage the purchasing and distribution of suppliesManage submitted quotes and vendor agreementsMaintain Procurement PolicyCompare pricing and cost effectiveness. Manage purchasing and inventory assets for Keys to Change needs.Manage contracts with outside vendors and maintain records of all contracts, work orders, and budgets.Establish internal policies, standards, and templates for working with vendors.Negotiate continued cost reductions across the entire vendor base, managing risks such as financial viability, company compliance, & business continuity.Fleet ManagementManage leasing and purchasing of fleet vehicles Service and maintenance of the fleet Licensing and Registration of the fleetManage Driver approval list and signed agreementsExecutive TeamReport to the CEOReport on Security and Safety IncidentsConstruction and Project UpdatesAssess and Discuss CapEx NeedsPartner Updates and EngagementsCampus Visits, Supporting Needs (mobile units, space set-ups, etc.)Develop and implement goals to maintain the day–to–day operations at Key Campus and any contracted programs, such as the Safe Outdoor Space.Assist in the preparation of budgets.Conducts frequent Key Campus checks of property and assets to ensure Key Campus is in good physical operating condition.Distribute Key Campus access badges (FOBS) and keys to all partners and tenants.Maintain fire and life systems and periodic testing of equipment.Ensure all plumbing, electrical, and generator systems in all campus buildings are maintained in good working order.Manage all logistical/ information regarding Key Campus changes.Maintains the working condition of all company vehicles and establishes regular vehicle maintenance, repairs, and updates, etc.Attends required staff meetings and agency events.Review and maintain compliance planning within the organization’s master Compliance Plan. Will conduct annual risk assessments and ensure compliance with safety, zoning, and funding regulations.Additional duties as assigned.SupervisionManaging the workflow of maintenance and facilities staff, creating team schedules and delegating tasks.Assessing the work performance of employees and identifying areas that need improvement.Ensuring that business goals, deadlines and performance standards are met.Maintains staff by training and onboarding new hires to make sure they understand their roles.Setting goals for workers and making sure they comply with the company’s plans and vision and developing personal growth opportunities.Reporting performance records and evaluations to HR and senior management.Minimum QualificationsAt least seven (7) years in Field; or equivalent combination of education and relevant employment experience.Minimum of three (3) years in a supervisory role.Preferred QualificationsExperience at a 501c3. Experience managing contracts and budgeting.Commercial construction and project management experience. Ability to identify and mitigate risks.Work EnvironmentMust be able to communicate clearly and professionally; work autonomously and use sound judgement; demonstrate personal responsibility and integrity; show initiative and an ability to work independently; with a sensitivity to cultural diversity and lifestyles is essential.Superior written and verbal communication skills.Ability to handle sensitive material, maintaining the highest level of confidentiality.Mobility sufficient to conduct duties on a 13-acre Campus with eight buildings.Onsite (in person)This role is based at the Key Campus, which is the epicenter of unsheltered homelessness in Maricopa County. The work environment is dynamic, challenging, and emotionally intense. Staff operate in proximity to human suffering, community tension, and systemic failure, and also in the midst of profound resilience, daily breakthroughs, and opportunities for radical impact.Team members must be prepared to lead with compassion, clarity, and courage in an environment that is not always comfortable or predictable. The work is fast-paced, deeply relational, and requires physical presence across the campus. Keys to Change supports staff with a culture of care, adaptive leadership, and commitment to racial equity, healing, and justice, but this is not a remote, detached, or traditional nonprofit setting. It is frontline systems work at the intersection of policy, poverty, and possibility.