Desktop Support Technician

Technical Skills & QualificationsTicket management, specifically ServiceNow, experience preferred. Must have experience in working with an enterprise Ticket management system.Display high-energy, self-motivation, flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability work effectively under pressureHealthcare IT background preferred, not a must. Experience supporting and maintaining Electronic Medical Records system, e.g. CareLogic, eClinicalWorks and peripherals.Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.Excellent knowledge of desktop and laptop PC hardwareWorking technical knowledge of current networking protocols, operating systems, and standards.Ability to operate tools, components, and peripheral accessories.Able to read and understand technical manuals, procedural documentation and OEM guides.Demonstrate strong customer service skillsDemonstrate strong written and verbal communication skillsExperience using remote control software, such as TeamViewer, Windows Remote Desktop ConnectionKnowledge on the concepts for Active Directory with the ability to perform password resets, add/transfers/terminations. Knowing GPO management a plus.Working experience of Microsoft Office 365, incl. Intune MDMExperience using collaboration tools such as Microsoft Teams, and ZOOM preferredExperience in working with, and setting up, video conferencing units, such as Microsoft Teams Room solutions and Poly units preferredMust have experience in administrative, incident response, and operational responsibilitiesExperience with Virtual Infrastructure such as VMWare or Azure Virtual Desktop a plusRequirementsHigh School diploma and a minimum of 1 year work experience in related field.Minimum 1-3 Years Experience In An IT Support RoleFully in office position, limited work from homeAbility to work a 7.5 hour shift between the hours of 8am and 6pm, with Saturday support on a rotational basisHave a drivers license and own a car as traveling site to site is requiredExcellent knowledge of desktop and laptop PC hardwareMicrosoft certifications; Windows OS, Office suite and O365 a plusTeam-focused collaboratorHighly organized, selfdirectedITIL Certification a plusEngaged in learning and continuous quality improvementNetworking experience; patching, troubleshooting and basic configuration