Remote Member Services Associate | FL Insurance Exp Required

Position: Member Services AssociateLocation: Orlando, FL(Remote)Pay: $50,000 to $60,000/yearType: Full-time; Direct HireSchedule: Monday - FridayGreene Resources is seeking a Member Services Associate to join a growing and dynamic team! The Member Services Associate is responsible for supporting members with day-to-day insurance and account needs. You will handle inbound questions about policies, payments, coverage, and general servicing, ensuring each member receives clear, accurate, and timely support. This role requires strong communication skills, a service-first mindset, and the ability to manage a steady volume of calls and tasks while keeping member experience at the center of every interaction.Job DescriptionProvide high-quality service to members via phone, email, and chat.Handle core servicing needs, including billing questions, account updates, and coverage clarifications.Support members through the claims process by gathering details, validating eligibility, and setting expectations.Coordinate with partners or contractors to ensure timely resolution.Document all interactions accurately in internal systems.Follow open cases through to closure while keeping members informed.Escalate issues when needed while maintaining ownership of the member experience.Qualifications3+ year of customer service experience.Must be knowledgeable of Florida insurance policies. Ability to learn and navigate multiple systems.Strong verbal and written communication skills.High attention to detail and accuracy.Reliable, organized, and consistent in follow-through.Service-oriented mindset with professionalism and empathy.BenefitsRobust benefit program including family health and wellness programs, 401K, paid time off, paid holidays, and more.Career advancement and development opportunities within a rapidly growing organization.Supportive and collaborative team environment.Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.#GRPRO