Systems Software Support Specialist

Systems Software Support Specialist Location: Remote Salary: $55,000 – $70,000 per year (Based on Experience) Employment Type: Full- time About CIS Computer Information Systems, Inc. (CIS) is a trusted provider of mission-critical public safety software serving federal, state, county, and municipal agencies across the United States. Our solutions support 911 centers and emergency responders nationwide—technology that helps save lives every day. At CIS, our people are our greatest asset. We foster a collaborative, supportive work environment that values dedication, innovation, and professional growth. CIS offers a comprehensive benefits package, including employer-paid medical, dental, life, and short-term disability insurance. The people who succeed at CIS take ownership of problems that matter to people doing dangerous, high-pressure work. They are outside the box thinkers who get the problem solved quickly, efficiently, and done right. As a Software Support Specialist, you will play a key role in supporting CIS’ custom software solutions. What we expect from you: You show up, on time. You take ownership of a problem until it's resolved. When you don't know the answer, admit it and research the problem You keep your composure with a frustrated customer. You care as much about the team's results as your own. What You’ll Do Provide first-level technical support for CIS's public safety software applications, working directly with agency staff to diagnose and resolve issues. Rotate into after-hours, on-call support with the team — because these systems don't go down on a schedule. Maintain and contribute to product documentation so the next person, including future you, aren’t starting from zero. What you need to already have: A track record of following through — a job, program, or commitment you stuck with and finished, not just started. The ability to troubleshoot a problem you've never seen before without panicking or giving up. Strong written and verbal communication — you'll be writing what you did and why, not just doing it. What You’ll Bring Proficiency with Microsoft Windows operating systems Experience with Microsoft SQL Server and T-SQL (Preferred) Experience with basic networking concepts (Preferred) Strong troubleshooting skills in a fast-paced environment Proficiency with Microsoft Office applications Excellent problem-solving abilities and attention to detail Ability to work independently as well as collaboratively within a team Strong verbal, written, interpersonal, and organizational skills Self-motivated mindset with a desire to learn and implement solutions Flexibility to adapt in a changing environment and manage multiple priorities Nice To Have(s) Public safety or emergency response software experience a plus Degree in Computer Information Technology, Computer Information Systems, Computer Science, Software Engineering, Computer Engineering, or other related degree is desired Requirements Must successfully pass a deep criminal history background check Benefits Employer-paid health, dental, life, and short-term disability insurance 401(k) retirement plan Three weeks of vacation Paid time off and holidays Parental Leave Opportunities for growth and technical advancement Why You’ll Love Working Here Fully remote work environment Meaningful work supporting software that saves lives Collaborative, team-oriented culture Exposure to emerging AI and automation technologies Job Type Full-time Pay: $55,000 – $70,000 per year Experience Customer facing support role: 3 years (Preferred) Windows: 4 years (Preferred) Work Location Remote in the Central or Mountain Time Zones only Pay: $55,000.00 - $70,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Application Question(s): Have you previously worked solo support shifts? Experience: Customer-Facing Support Role: 3 years (Preferred) Windows: 4 years (Preferred) Work Location: Remote