Customer Service Representative

Our client, a well-established environmental services company with over 20 years in business, is seeking a Customer Service Representative to join their Dallas team. This is a contract-to-hire opportunity offering long-term growth potential within a stable and service-driven organization.About the RoleThe Customer Service Representative plays a key role in delivering exceptional customer experiences. This individual will manage inbound inquiries, proactively identify solutions, and ensure issues are resolved efficiently and professionally.If you have a "figure it out" mindset and thrive in a fast-paced environment, this opportunity is for you.Key ResponsibilitiesRespond to customer inquiries via phone and email with professionalism and urgencyAssess customer concerns, identify needs, and provide effective resolutionsResolve issues quickly while keeping customers informed throughout the processDocument interactions and solutions accurately in the CRM systemCollaborate with internal departments and external partners to ensure seamless service deliveryMonitor open cases and follow up to ensure full resolution and customer satisfactionGenerate reports and track service metrics as neededSupport field employees by coordinating logistics and shipping materials to stores and driversEscalate complex issues appropriately while maintaining ownership of the customer experienceQualificationsHigh school diploma or equivalent2–3 years of customer service or support experienceStrong problem-solving skills with the ability to work independentlyExcellent phone and email communication skillsAbility to adapt communication style and de-escalate challenging situationsStrong multitasking, prioritization, and time management abilitiesFamiliarity with CRM systems (ServiceChannel experience a plus)Working knowledge of Microsoft Excel and ability to learn new software quicklyBilingual skills a plusBenefits While on ContractWe offer more than traditional staffing support, including:Access to a comprehensive benefits planPaid Time Off (accrual-based)Weekly direct depositBenefits Upon Hire with ClientMedicalDentalVisionPaid Time Off