Learning & Development Manager

Company DescriptionSituated on sacred land marked by royal fish ponds, natural lava plains, lush tropical gardens and alluring beaches, Mauna Lani - meaning "mountain reaching heaven," is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions. The all-new luxury lifestyle resort from Auberge Resorts Collection is defining a new era of experiential luxury on the Island of Hawaii following a resort-wide re-imagination and renovation. Nowhere in the Hawaiian archipelago is the land more powerful, sacred or alive than this storied and natural place of wonder. Guests will be wowed by the transformational experiences, enriching cultural immersion, unrivaled amenities and curated moments. The resort will boast contemporary guest rooms and suites, five private bungalow residences, five extraordinary restaurants and lounges, three distinct pools, a signature spa and wellness haven, Kainalu active pursuits program, Living Culture program and an interactive Holoholo Kids Circle - all complemented by Auberge's intuitive and gracious service.Job DescriptionThe annual base salary for this position is $75k - $80k.The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. This role is highly visible and embedded in the day-to-day operation, work side-by-side with leaders and frontline teams-coaching in real time, reinforcing service standards, and translating Auberge's brand programs into daily behaviors that shape the guest experience.Spend time in the operation observing, coaching, and elevating service deliveryProvide real-time feedback to teams and leadersPartner with departments to identify gaps and drive performance improvementTranslate guest feedback (NPS), engagement data, and operational metrics into actionable learningDeliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energyEnsure learning reflects both brand standards and the Soul of the PlaceReinforce learning through daily touchpoints, coaching, and ongoing developmentCoach leaders to strengthen their ability to lead, develop, and hold teams accountableEmbed Auberge Promises & Practices into hiring, coaching, and feedback conversationsSupport engagement, retention, and internal growth across the propertyFacilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning)QualificationsEducation:Any combination of education and experience that provides the required knowledge, skills and abilities. High school graduate required. College education is preferred.Experience:Minimum 1 year prior hotel experience is preferred.Previous recruitment experience, ideally in hospitality, preferred.Additional InformationAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.