Case Supervisor

CASA Supervisor – Jackson County Who We Are and What We Do: Through training and mentorship, we empower community members to stand up for abused and neglected foster children and champion their best interests in court. We dedicate our resources to recruiting, training, and supporting volunteers in order to provide quality advocacy to as many children as we can. CASA supports more than 200 volunteer court-appointed special advocates (CASAs) who serve and advocate for the best interests of abused, neglected and abandoned children under the protection of the Juvenile Dependency Court. This year 600+ children will benefit from their tireless and tenacious work. We are in search of dynamic, thoughtful, and high organized individuals who are passionate about changing the lives of children. Ideal candidates will understand the importance of family as well as the impact of trauma. They share our commitment to diversity, equity, and inclusion and have a willingness to support CASA’s equity commitments. If this sounds like you, we would love to have you join our team. Where You Will Work: This is an in-office position with flexibility for partial remote work after 3 months of employment (including orientation and onboarding) Who You Will Report To: Program Manager –Position Type: Full time, Non-Exempt (hourly) Employee Position Description: Through sustained, personal attention, CASA volunteers create positive change in children's lives, providing children with hope, stability and opportunities to thrive in preparation for healthy, productive adult lives. A CASA Supervisor’s role is to support these CASAs while they accomplish these goals. Things You Will Get to Do: Supervise, support and manage volunteer advocates and their assigned cases. Assure that CASA policy and practice standards are followed in each case Maintain minimum monthly contact with advocates, providing coaching, feedback and support tailored to their individual case and volunteer needs Support CASA volunteers in being culturally responsive, understanding their biases and privilege, and being trauma-informed Support advocates in the completion and submission of court reports Document CASA case activity and demographic information in agency database Participate and collaborate with CASA staff to troubleshoot case concerns and implement solution-based ideas Participate in pre-service training as well as continuing education for CASA volunteers Attend court and home visits with CASAs as needed Attend training, social & development activities as needed to support the organization Required Qualifications: Education obtained through either a bachelors’ degree in social work or a related field and/or four years related work experience Strong written and verbal skills, and ability to work with volunteers to edit court reports using Microsoft Word and Microsoft One Drive Strong customer service and collaborative work skills: responsive, supportive, attentive, patient Experience with electronic filing, Microsoft Office, and data entry and tracking A commitment to advancing and modeling diversity, equity, and inclusion Preferred but Not Required for Right Candidate: Experience in the fields of juvenile dependency, social service, juvenile law, and/or volunteer management Experience as a trainer or educator Bilingual English/Spanish Other Knowledge, Skills & Abilities: Ability to both provide and accept feedback. Contribute to building a positive team environment by supporting a collective workload and everyone's success. Assume the best of other people's actions. Planning/Organizing: Strong organizational and time management skills. Ability to multi-task, set priorities, meet deadlines, and prioritize/plan work activities. Use time effectively - set goals and objectives and demonstrate independent timekeeping skills. Facilitate, problem solve, and mediate relationships between advocates and professionals, family members, and others as needed Ability to maintain confidentiality and exercise diplomacy and discretion in communication with others. Other Things You Will Need: Successfully complete criminal justice and DHS abuse registry background checks (Note: CASA checks the criminal background of potential volunteers and employees in an effort to create a safe environment for staff, volunteer advocates, and for the children we serve. Having a criminal record may not be an automatic disqualifier. CASA evaluates the results of each background check on a case-by-case basis for context and relevance to this job.) Proof of U.S. residency, a driver’s license, and auto insurance Complete CASA University training in your first four months of employment Job Type: Full-time Pay: $24.86 per hour Expected hours: 35 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Education: Bachelor's (Preferred) Experience: work related: 4 years (Preferred) License/Certification: Driver's License (Required) Ability to Relocate: Medford, OR 97501: Relocate before starting work (Required) Work Location: In person