Residential Support Representative
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A company is looking for a Residential Support Representative 1 for a remote position in the United States.
Key Responsibilities
Provide customer support by troubleshooting technical issues and guiding customers through product inquiries
Communicate customer feedback and known issues to internal teams for resolution
Participate in ongoing training to enhance product knowledge and customer service skills
Required Qualifications
1-3 years of customer service experience preferred
High School Diploma or GED required; Associate's degree preferred
Ability to type 55 wpm, corrected speed
1+ years of experience handling high-volume inquiries
Familiarity with PC-based software applications and smart device applications preferred