Collections Manager

This position is remote but we are seeking a San-Diego-County-based candidate.A well-established small-business lender is seeking a collections manager. The company offers working-capital solutions including merchant cash advances (MCA), equipment financing, lines of credit, SBA options and serves businesses nationwide.This is an end-to-end collections role focused primarily on the MCA portfolio. You’ll take ownership of accounts from early-stage delinquency through resolution, with a heavy emphasis on reconciliations and cash-flow verification. While this role doesn’t initially include direct reports, it’s designed to scale into team leadership as volumes grow.Collections Manager ResponsibilitiesRun collections for MCA accounts: Create and follow practical steps for contacting customers, arranging payments, and moving files forward.Reconciliations: Compare daily/weekly payments to what should have been received; find mismatches and fix them quickly with the customer and internal teams.Review past-due accounts: Decide next actions based on company policies and applicable rules.Talk with customers: Explain what’s owed, set clear plans, and keep communication professional and consistent.Keep clean records: Log calls, emails, payment plans, and outcomes; keep files accurate and compliant.Work with other teams: Partner with legal, finance, and customer service on tougher or escalated cases.Report on results: Prepare simple, regular updates on collections activity and outcomes for leadership.Collections Manager Requirements3-5+ years of collections experience with MCA/alternative finance (hands-on ownership of delinquent accounts).Strong reconciliation skills: Confident matching bank/processor statements and payment reports to expected amounts.Clear verbal and written communication; able to explain next steps and negotiate realistic payment plans.This position is fully remote and offers a competitive base and additional performance incentives. Generous benefits are available. Apply now by sending a resume