Senior Operations Lead

ABOUT USAt HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitionsSenior Operations LeadPosition OverviewHUB International is seeking an experienced operations leader to serve as the Senior Operations Lead for our Workforce Solutions division. This role oversees the P&L for the practice, working collaboratively with sales and service leaders on revenue performance, invoicing, profitability, and budget management.The Senior Operations Lead will also manage all operational processes, analytics, systems, and vendor relationships that support the practice and enable our consulting teams to deliver exceptional client service.Primary ResponsibilitiesFinancial Management & P&L AccountabilityOversees P&L activities for the Workforce Solutions Consulting practice, including budget management and expense oversightDevelop and manage annual budgets in collaboration with practice leaders and the finance departmentMonitor revenue performance against targets and coordinate expense management across practice leaders who oversee their individual team budgetsProvide regular revenue and expense reporting and meet monthly with finance to forecast MTD and YTD financial performanceParticipate in strategic project pricing decisions to ensure profitability while maintaining competitive positioningAnalytics & Performance ManagementLead all analytics and reporting for the practice, providing data-driven insights to drive business decisions.Track and analyze consultant utilization rates and productivity metrics.Monitor profitability metrics at multiple levels: by project, by division within Workforce Solutions, and overall practice performance.Produce regular management reports and dashboards that enable leadership to assess practice health and identify opportunities.Revenue Operations & InvoicingOversee the complete invoicing cycle, ensuring timely and accurate billing to clients each month.Coordinate with the sales team to ensure proper project setup and information flow to support accurate invoicing.Manage the monthly time entry process in EPIC financial system, working with division leaders to ensure consultant compliance with billable and non-billable hour reporting.Monitor accounts receivable and collections activities, serving as the point of escalation for overdue client payments.Track and analyze revenue and sales data to provide insights that drive business decisions.Revenue Sharing & Cross-Functional CoordinationManage and oversee the revenue sharing program with field locations/regions for referred business.Serve as the operational liaison between Workforce Solutions and HUB regions.Coordinate with finance, IT, and sales teams to ensure seamless operations and information flow.Build and maintain strong relationships with practice leaders to support their operational needs.Client Contract ManagementServe as the authorized signatory on all client contracts for the practicePartner with sales and legal counsel to ensure master services agreements and statements of work are properly structured and align with project scopeReview contracts to ensure required components are in place and terms align with practice standardsCoordinate with legal counsel on high-risk provisions (liability, etc.) to determine appropriate risk levels for HUBManage the full portfolio of client contracts and contractual obligationsOperational Systems & Technology ManagementPartners with service leaders to manage the full lifecycle of contractor relationships, from hiring and background checking through contracting and ongoing budget management.Manage all operational technology for client service delivery (RFP, affirmative action, handbook, survey, and subscription platforms)Own all vendor contracts and relationships, including annual evaluation, renewal negotiations, and contract management for all practice technology.Coordinate with Corporate IT on technology budget items and ensure proper funding allocation for division tools.Manage annual procurement of compensation data, including surveys and subscription services required for compensation consulting engagements.Partner with national employee benefits operations division on shared technology platforms and process improvementsContinuously evaluate technology needs and ROI to ensure tools align with practice requirements and client service delivery.QualificationsRequiredBachelor's degree in Business, Operations Management, or related field8+ years of operations experience, preferably in professional services or consulting environmentProven track record of managing P&L and operational accountability in a complex organization.Strong analytical skills with experience creating meaningful metrics and dashboards.Experience with project-based billing, revenue operations, and financial processesDemonstrated success managing vendor relationships, contract negotiations, and technology procurement.Proficiency with operational platforms and financial systems (experience with EPIC, Monday.com, or similar tools preferred)Excellent cross-functional collaboration and stakeholder management skillsStrategic thinking combined with hands-on operational execution capabilitiesPreferredExperience in human capital or benefits consultingKnowledge of professional services operating models and pricing strategiesBackground in analytics, business intelligence, or performance managementExperience implementing and optimizing operational systems and processes.Key CompetenciesOperational excellence and process optimizationAnalytics and data-driven decision makingFinancial acumen and business judgmentStrategic thinking with tactical executionInfluence without direct authority.Vendor management and contract negotiationProblem-solving and escalation managementCross-functional leadershipWhat Success Looks LikeRevenue targets consistently met or exceeded with strong collections performance.Accurate and timely invoicing and billing processesComprehensive analytics that provide actionable insights on utilization, profitability, and practice performanceOptimized technology tools with well-managed vendor relationships and cost-effective contract termsOperational systems and processes that enable team productivity and exceptional client service delivery.Effective budget management with optimized expense allocationStrong partnerships with practice leaders and cross-functional teamsProactive identification and resolution of operational challenges before they impact the business.JOIN OUR TEAMDo you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $130,000 to $150,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.