Business Associate Analyst

Business Analyst & Office 365 Performance Engineer – Elevate ProgramHybrid RoleCompensation: $35 per hourAbout The RoleOur client is seeking entry-level professionals for two distinct roles within their Elevate program: Junior Business Analyst and Office 365 Performance Engineer. The Junior Business Analyst will support business, QA, and technology teams through documentation, coordination, and content management, gaining hands-on experience in enterprise environments while developing core business analysis and collaboration skills. Responsibilities include maintaining SharePoint sites, creating presentations, supporting architecture review processes, and participating in mentorship and learning opportunities. The Office 365 Performance Engineer will join the end user services team to perform daily testing of Office 365 products, identify and escalate issues, analyze user feedback, and collaborate with IT teams and vendors to ensure optimal performance and a seamless user experience. Both roles offer exposure to enterprise technologies, opportunities for skill development, and access to professional training and mentorship through the Elevate program.What You'll DoSupport day-to-day business analysis and administrative activities, including documentation, tracking, and cross-team coordinationAssist with SharePoint site maintenance, ensuring content is organized, current, and easy to navigateCreate and update presentations and supporting materials using Microsoft PowerPoint for team meetings and reviewsCollaborate with QA, architecture, and governance teams to support alignment with enterprise standards and processesHelp prepare, organize, and maintain materials used in architecture review processes and governance forumsContribute to content management efforts by improving document structure, consistency, and usability across SharePoint environmentsSupport a growing focus on QA, architecture, and governance alignment across teams by ensuring documentation and processes are accurate and up to dateParticipate in mentorship and learning opportunities, gaining exposure to enterprise review processes, documentation standards, and collaboration platformsTest Office 365 products daily on various devices to ensure optimal performanceIdentify, document, and escalate issues before they impact usersAnalyze issue patterns and provide insights for resolutionEvaluate features from technical and user perspectivesCollaborate with IT teams and vendors to ensure a seamless user experienceDevelop test cases and use cases based on end user interactionsProvide daily/weekly ticket data, including demand patterns and ticket ageReport on issues and root causes to relevant stakeholdersList and track upcoming features from vendors with release datesCreate content for newsletters and internal communicationsProvide technical documentation such as FAQs and best practicesCommunicate vendor-triggered issues to the organizationUnderstand and evaluate user experience for functionality and responsivenessCollect and analyze user feedback to improve system performanceTroubleshoot technical issues and debug code as neededPerform system administration and engineering tasksUtilize networking knowledge to support system infrastructureWork with Office 365 and G Suite, including co-authoring Google DocsHandle telecom-related tasks as requiredManage identity governance and access controlsWork with SharePoint, PowerPoint, Slack, Teams, and other collaboration platformsWhat You BringBasic to intermediate experience with SharePoint (site navigation, content updates, or administrative support)Working knowledge of Microsoft 365, including Word, Excel, Teams, and OutlookFamiliarity with PowerPoint, with the ability to create clear, well-organized presentationsStrong organizational skills and attention to detailWillingness to learn, take feedback, and collaborate with cross-functional teamsBasic understanding of Office 365 products and performance testingProficiency in Office 365 and G SuiteFamiliarity with Slack and TeamsStrong problem-solving and analytical skillsFamiliarity with coding and debuggingExperience with system administration and networkingKnowledge of IAM and identity governanceExcellent communication and documentation skillsAbility to learn independently and demonstrate curiosityExposure to business process documentation or modeling tools (e.g., Signavio) is a plusFamiliarity with ServiceNow or other enterprise platforms is a plusIntroductory experience with Power BI or data visualization tools is a plusInterest in or exposure to Microsoft Copilot or AI-enabled productivity tools is a plusWhat's In It For YouJoin a team dedicated to building and enhancing digital technology and directly impact the member experienceExclusive access to Brooksource’s Elevate program, providing online technical training and a senior mentorOpportunity to gain hands-on experience in a large health insurance network undergoing digital transformationWeekly paychecks, comprehensive health benefits, and moreAccelerated skill development and a pathway to advanced promotional opportunities and leadership roles