Scaled Success Manager

A company is looking for a Scaled Success Manager to build scalable customer success operations for their mid-market customer segment. Key Responsibilities Own customer health, retention, and expansion for the mid-market portfolio through systematic engagement Develop playbooks and automated campaigns to enhance customer success operations Monitor account health and usage patterns to identify risks and opportunities, executing targeted interventions Required Qualifications 4+ years in customer success, account management, or growth roles Proven track record of driving retention and expansion in a portfolio management model Systems-oriented mindset with experience in building frameworks and repeatable processes Strong technical fluency with complex AI/creative software products Experience in SaaS, AI/ML, or creative software industries preferred