Service Scheduling Coordinator

Service Scheduling CoordinatorWe are looking for a Service Appointment Coordinator to join our growing team! The right candidate will be a team player with a "can-do" attitude and excellent communication skills. Day-to-day tasks will include initial communication with clients regarding our product and service offerings.QualificationsAt least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsValid driver's licenseResponsibilitiesAnswer customer calls and establish follows-up with service appointmentsRespond quickly to phone inquiries using email, scripts and templatesProvide customers with initial scheduling information and drive successful shop flowFollow up with clients who have completed their service, ensuring excellent client satisfaction ratingFollow up with clients that have incoming parts orders and no-show service appointmentsParticipate in team and process development sessions maintaining positive relationships with teammates, service teams and dealership managementUtilize POS tracking system dailyRequirementsDrug Testing & Background Check Required.Valid Driver's License is required.High School Diploma or equivalent.Ability to persuasively communicate with customers to set appointments.Detail-oriented with strong organizational skills.Capable of working at a high pace in a fast-paced environment.Excellent computer skills.Outstanding written and verbal communication skills.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.