Client Services Partner

Client Services PartnerGenpact is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.This post is for a position within the Experience unit at Genpact (Formerly Rightpoint). Experience is Genpact's capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems, so experiences don't just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.Our Commitment to YouNo matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Genpact!The Client Services Partner will manage and grow a portfolio of accounts by establishing yourself as a trusted partner and thought leader with your clients. You will be responsible for directing the organic growth strategy across an account portfolio ($4-7MM), including client relationship development, annual account planning, identification of key growth opportunities, driving client satisfaction and overall financial health of accounts within your portfolio.What You'll Be Doing and the Impact You'll Make:Be responsible for leading a portfolio of accounts with a focus on retention, growth, satisfaction and financial successPartner with leaders across the business to plan, mitigate, inspire and run the portfolio to achieve success measuresRepresent the entire range of Genpact's offerings to facilitate growth with the accountsDemonstrate deep client business acumen by aligning category and industry expertise with the client's strategic goals, proactively identifying challenges and unlocking high-impact growth opportunitiesCollaborate with business leaders, partners and subject matter experts (SME) to effectively lead annual planning processes to drive retention and strategic growth while maintaining plans throughout the yearLead Quarterly Business Review sessions on priority accounts with key stakeholdersExemplify strategic curiosity and a visionary, intrapreneurial mindset to identify and drive growth initiatives, navigating ambiguity and unlocking new business opportunities with minimal oversightIdentify, pursue and convert new business opportunities for Genpact within your account portfolioAbility to connect consumer/customer insights, digital behavior and business objectives/needs to influence customer experience strategy and implementationPartner with SMEs to lead strategy for new business pitches and proposalsServe as a trusted advisor for clients, developing C-level relationships, expanding client relationships, and providing proactive client valueWork closely with C-level executives, constructively challenging a client's thinking to deliver game-changing customer experience transformationEffectively collaborate with Operations, Solution leads, and Practice leads to ensure high quality project work delivery to drive account profitabilityPartner with clients and finance to resolve financial concerns on accountsCollaborate closely with the Project Management and Delivery Excellence teams to ensure strategic alignment, timely and on-budget execution, and resolution of delivery challenges, driving exceptional client satisfaction and operational excellenceRegularly communicate portfolio performance to senior management, including client successes and issues, market opportunities, changing conditions, and any other factors influencing health of the portfolioMentor and coach project team members, providing a supportive work environment based on open communication, trust and regular performance reviewsServe as the main point of contact for issue escalation for both clients and internal teams. Works to mitigate risks and resolve issues and concerns in a professional mannerAct as the Genpact "brand steward," serving as a role model for the organization and representing Genpact's core values when collaborating internally, with clients or with partner agenciesAdapt and handle additional tasks and responsibilities as needed or directedWhat we'd love to see:Minimum 7+ years of relevant marketing and technology agency/consulting experience leading and building client relationshipsBachelor's degree or commensurate experienceStrong experience working with cross-functional teams consisting of Creative, Experience Design and Technology practice groupsExcellent communication and interpersonal skillsAbility to resolve complex issues and concerns professionallyStrategic mindset with ability to proactively identify opportunities and risksExperience in overseeing multiple programs or accounts concurrently with minimal guidanceProven track record of driving account growth, expanding service offerings, and contributing to new business development through strategic leadership and trusted client partnershipsWhy Genpact?Flexible PTO If you need a day off or an extended vacation, take the time!Hybrid work environment: Casual and open office or RemoteYou choose!Great insurance coverage (Multiple Options) and flexible spending accounts401K with Company MatchingMonthly Work from Home StipendContinuous Training, Certifications, and Learning OpportunitiesDiversity, Equity, Inclusion and Belonging: We care about making Genpact a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement. Here's how: Employee Resource Groups (ERG): Our ERGs are created and run by team members who share a common community, identity, or allyship. Right now, our ERGs include Parents, Pride, POC, Womxn and enABLE. These groups play a vital role in contributing to Genpact's inclusive environment where all are valued and empowered to succeed.EEO StatementGenpact, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation