MSP Help Desk Technician

Interested in starting or accelerating your career in IT? Network IT Easy Inc. is a Managed Services Provider (MSP) and technical support outsourcing company located in Lisle, IL., and we are looking to expand our support team!We specialize in supporting small and medium-sized businesses with IT consulting, managed services, network design, cybersecurity, disaster recovery, and more. Externally, our focus is delivering exceptional support and being a true partner to our clients. Internally, we value strong culture, teamwork, accountability, and camaraderie. Network IT Easy proudly earned first place in the 2025 “Best Workplaces in Illinois.”Your work as a Help Desk Technician will include the following duties:Monitor and actively work tickets in the helpdesk queue without skipping issues unnecessarily.Take full ownership of assigned tickets from start to finish, resolving or properly escalating as needed.Communicate clearly and professionally with end users, providing detailed updates, accurate time entries, and thorough documentation.Maintain and update client documentation when changes are made or outdated information is identified.Represent the company professionally — treat every client issue as if it were your own.Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team memberOur ideal Help Desk Technician has the following qualifications:1+ year experience working for a Managed Services Provider (Preferred)Strong troubleshooting and technical support skills (hardware, printers, end-user systems)Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams + Teams Phone administration preferredFamiliarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)Familiarity with networking systems (switches, firewalls, wireless access points, etc.) preferredExcellent written and verbal communication skillsStrong problem-solving ability with a clear sense of ownership and accountabilityAbility to work both independently and collaborativelyBenefits Overview:401(k) with company matchingMedical, dental, and vision insurance (with telehealth)Life insurance and disability coverage (short- and long-term)Unlimited paid time offWeekly DoorDash meal benefitRewards and recognition programCertification bonuses and professional growth opportunitiesThe targeted base compensation for this role is $47,500 per year and will operate from our office in Lisle, IL. We believe that technical skills can be taught — ownership, work ethic, and integrity cannot. If you take pride in your work, want to grow your career in IT, and enjoy working in a collaborative, accountable team environment, we would love to meet you!