HTeaO Assistant General Manager (Durant, OK.)

Job Description: Assistant General Manager (AGM) Location: On-site at HTeaO Durant Job Type: Full-time or Part-time Reports to: General Manager Position Summary As an Assistant General Manager at HTeaO, you will serve as a vital link between frontlines operations and upper management. You will assist the General Manager in leading store operations, supporting team development, ensuring outstanding guest service, and maintaining operational standards. You'll also be prepared to step in as the Manager on Duty when needed. This is a hands-on leadership role ideal for individuals who are passionate about service, team culture, and operational excellence-with the potential to grow into a General Manager role. Key Responsibilities Leadership & Team Support Act as Manager on Duty during assigned shifts. Lead and support shift teams, promoting a positive and collaborative work environment. Train, mentor, and coach new and existing team members in line with HTeaO standards. Model professional behavior and HTeaO values in all interactions. Operations & Service Assist with store opening and closing procedures. Maintain adherence to food safety and cleanliness standards. Monitor product quality and operational consistency. Support scheduling, inventory, and daily task management. Follow all safety and company policies, ensuring compliance at all times. Customer Experience Ensure outstanding customer service is delivered consistently. Engage with guests in a cheerful and professional manner. Address and resolve customer concerns promptly and effectively. Administrative & Financial Support Assist with labor management, cash handling, deposits, and reporting. Support inventory management, stock rotation, and ordering processes. Help monitor sales and performance metrics to identify areas for improvement. Community & Brand Representation Represent the HTeaO brand positively within the local community. Support brand promotions, new product rollouts, and in-store events. Qualifications High school diploma or equivalent required; further education preferred. Minimum 1-2 years of supervisory experience in food service, QSR, or hospitality. Experience leading teams and managing shifts in a fast-paced environment. Ability to remain calm under pressure and lead by example. Desired Traits Consistency and reliability Cheerful and positive attitude Values teamwork Loves serving and helping others Schedule & Requirements Must have open availability (mornings preferred) Weekend availability required Ability to work on your feet for several hours Capable of lifting moderately heavy objects when needed No remote work - this is an in-store leadership role Physical Setting - Quick service; fast food restaurant environment Supplemental Pay Eligible for tips Equal Opportunity Employer HTO EMP., LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. If you need assistance or an accommodation due to a disability, please contact us at ourteamcares@hteao.com.