Client Care Specialist

Full Job Description Join a company that is in the TOP 1% out of all roofing companies in the area! Part time position. Working 16-20 hours a week on average. Monday-Wednesday, and half a day on Saturday but with flexible days and hours. (Potential opportunity for full-time in the future.) We are looking for a Client Care Specialist with exceptional organization and communication skills, a drive to improve, and who is a great company culture fit for our family business. We are a family-owned construction company that is growing very fast. (Over the phone customer service experience required) First and foremost, as a family business, we separate ourselves from other Roofing companies for having a very honest sales process, a trusted and transparent relationship with the customer, & a great company culture. For all positions in our company, we only hire those who are a great company culture fit. The Client Care Specialist will manage customer phone calls/emails and schedule appointments. Customer Service/support experience is required and paid training will be provided. Loveland Roofing Company Culture Fit: Personal Drive Self-starter Honesty and Integrity A Mentality to all a part of 1-team An ability to see the big picture of the company, and to see the importance of where you contribute Humility to learn, the skill to see where improvement is needed (personally and externally), and the courage to try new ideas. Passion to progress Responsibilities Take all customer calls, emails, and texts Address customer questions; forward calls as needed Schedule appointments and pre-screening Minimal knowledge of the Roofing Industry (all training will be provided) Follow-up with customers (bonuses given) Continual trainings for improvement Required Skills Happy and pleasant demeanor on the phone and over email Strong interpersonal communication skills. Patience and kindness to difficult customers ***Use of technology and organization Prioritizing your tasks efficiently Punctuality and fast response time to client needs Teaching and educating the customer Proving the value to customer Job Type: Part time position. Working 16 hours a week on average. Monday-Wednesday, but with flexible days and hours. Potential opportunity for full-time in the future. Pay: $19/hr Bonuses (often $80-$400 per month!) Requirements: 1+ years experience with over the phone Customer Service Recommended, not required: Customer Service experience in the Residential Home improvement industry (Solar, Pest Control, HVAC, Roofing, etc.) Benefits: Weekly paychecks Paid Time off Employee Discounts (if promoted to full-time) Health, Dental, & Vision Insurance Continued training opportunities Company parties multiple times a year Physical Setting: In-person office location Schedule: Monday-Wednesday 8:00am - 5:00pm (picking 2 of the days) Flexible schedule to accommodate the employee Education: High School Equivalent or higher Job Type: Part-time Pay: $20.00 per hour Expected hours: 20 per week Benefits: Employee discount Flexible schedule Paid time off Schedule: 8 hour shift Education: High school or equivalent (Required) Experience: Appointment scheduling: 1 year (Preferred) Over the phone Customer Service: 1 year (Required) Work Location: In person