Information Technology Support Engineer

Job Title: Technical Support EngineerLocation (city, state): San Francisco, CA - 5 days onsiteCompensation: $27-32/hrBenefits: This position is eligible for medical, dental, vision, and 401(k).Role OverviewWe’re seeking a Technical Support Associate to provide hands‑on end‑user support across two Bay Area office locations, supporting roughly 350 users in a mixed Mac and Windows environment. This fully onsite role focuses on troubleshooting, device setup, onboarding/offboarding, and day‑to‑day technical support within a fast‑paced, highly collaborative IT environment.Required Skills & Experience (Must‑Have)Experience supporting both Mac and Windows environmentsStrong knowledge of Windows 11Active Directory: user onboarding/offboarding, account setupExperience with laptop repairs, upgrades, and hardware troubleshootingPreferred Skills & Experience (Nice‑to‑Have)White‑glove support experience and excellent communication skillsStrong stakeholder support abilitiesCreative problem solver; able to think outside the boxMotivated self‑starter who works well independently and in team settingsTypical Day‑to‑Day ResponsibilitiesProvide onsite support for ~350 users across the San Francisco and Foster City officesHandle 10–20 support tickets per day, including hardware, software, and access-related issuesPerform new-hire device setup, onboarding tasks, and account provisioningTroubleshoot issues across Mac, Windows, and mobile devicesSupport laptop repairs, upgrades, imaging, and general maintenanceCollaborate with the broader IT team to ensure smooth day‑to‑day operationsDeliver high-quality in-person support and maintain a white‑glove standard of serviceExperience, Education & Certifications2–5 years of technical support / IT support experienceApple Certified Support Professional preferredREQUIREDAddison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.