Mission Success Operations Manager

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios and beyond.About the TeamThe Mission Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world-class onboarding and technical expertise. We are a rapidly growing team of passionate, mission-driven UAS professionals who sweat the details and ensure our customers are set up for success.About the RoleWe are looking for a motivated Mission Success Operations Manager with a deep sense of ownership to lead and drive all aspects of building, maintaining, optimizing, and scaling processes for the Mission Success team. A successful candidate will help the Mission Success account teams across the SLED, Commercial, and National Security verticals by promoting increased focus on the success of our customers and decreasing operational and reporting tasks. This role reports to the Senior Manager of Customer Success and will work closely with all customer verticals in the Mission Success team.How You'll Make an ImpactBuild scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders. This role will focus on the post-sales journey.Ideate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting).Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations).Inject AI and Automation into workflows to drive efficiency and improve our level of service.Own the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholders.Keep a customer-first approach by learning and understanding our customer use cases and needs.Success MetricsDecreasing the time required to prepare for and document customer touch points.Decreasing manual steps in the customer journey.Increasing usage of our sources of truth by our GTM partners.What Makes You a Good FitAbility to travel 10% of the time.Expertise in automation, Salesforce workflows, and data systems (e.g. Databricks).Proven ability to implement AI in a scalable process.SQL and API experience.Ability to translate team needs into scalable, reliable processes.Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedules.Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.CompensationAt Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. The annual base salary range for this position is $103,000–$150,000. We also offer relocation assistance for eligible roles. Regular full-time employees are eligible for paid vacation, sick leave, holiday pay, 401(k) savings plan, and group health insurance.Equal Employment OpportunityQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local anti-discrimination laws. Skydio is a federal contractor or subcontractor subject to certain governmental record-keeping and reporting requirements for civil rights laws; employment decisions are made based on job-related criteria without regard to protected classifications.J-18808-Ljbffr