IT Product Specialist

Strictly W2 only - No C2CJob Title: IT Product SpecialistLocation: St. Louis, MODuration: 12 MonthsWork Type: Onsite💵 Rate: $40/hr on W2Any visa is fine - Relocation also works⚠️ Strong communication & user support experience required⚠️ Product training/documentation experience preferredKey ResponsibilitiesProduct Adoption & User EnablementDrive adoption of digital products through: User training, Product demonstrations, Documentation, Launch communicationsSupport successful product rollout and long-term user engagementCustomer Advocacy & User SupportAct as the voice of the user by: Understanding pain points, Gathering feedback, Supporting user successRespond to product/application issues with: Clarity, Empathy, AccuracyProduct Support & DocumentationProvide day-to-day digital product supportTroubleshoot: Application issues, Data issues, Integration issuesCreate and maintain: User guides, Technical documentation, Functional documentation, Knowledge articlesBusiness & Technical CollaborationPartner closely with: Product teams, Technical teams, Business stakeholdersDevelop strong understanding of: Product capabilities, Technical architecture, Business workflowsProduct Communication & Continuous ImprovementMonitor: User feedback, Support trends, Adoption metricsHelp improve: User experience, Product usability, Business value delivery✅ Must HavesBachelor’s degree in: Computer Science, Engineering, Science Education or Related disciplineStrong communication and stakeholder collaboration skillsStrong user support / customer-facing experienceExperience with: Product training, User enablement, Documentation, Product demonstrationsStrong proficiency with: Microsoft Suite (Outlook, Excel, Word, PowerPoint)Experience troubleshooting: Applications, Integrations, User issuesAbility to work cross-functionally with: Product teams, Technical teams, Business usersPreferred ExperienceAgriculture / Crop Science domainDigital agriculture platformsAI productivity toolsTechnical writing/documentation⭐ Nice to HaveAgriculture/ Crop Science domain experienceAI tools exposureProduct launch supportKnowledge base managementApplication training delivery⚠️ Missing communication + documentation + user support experience → Rejection