Workplace Experience Manager

Workplace Experience Manager📍 Boston, MA — OnsiteThis role sits within the Workplace Experience (WE) function and plays a key part in shaping a best‑in‑class, hospitality‑driven environment. The manager will lead a high‑performing team, partner with department leaders, and drive strategic initiatives that enhance connection, service, and operational excellence.ResponsibilitiesLead, coach, and develop the Workplace Experience team while setting clear goals aligned with the organization’s vision.Partner with office and departmental leadership to deliver a high‑quality, client‑focused workplace experience.Develop and implement experience‑related guidelines, best practices, and service standards.Build strong cross‑functional relationships while promoting professionalism, collaboration, and ethical work practices.Oversee recruitment, onboarding, and ongoing training for team members; identify opportunities for professional growth.Safeguard confidential, sensitive, and proprietary information with discretion.QualificationsBachelor’s degree preferredMinimum 7 years of experience in hospitality, customer service management, or a similar environment.Experience in hotel management, facilities/office management, corporate settings, or legal environments preferred.Comfort navigating various technology platforms and tools.