Support Engineer

We have an immediate opportunity for a Support Engineer to join our team to look after the service and maintenance needs of our customers. As a Support Engineer, you will be required Troubleshoot, respond to service requests, and provide technical training on company equipment. Work directly with users on timely resolution of issues. Support and document the initiation, execution, and closing activities for support activities. Develop and maintain program support artifacts throughout the lifecycle of the initiative. Ensure constant and proactive communication with customers, team members, and subcontractors to actively mitigate any issues or concerns. Simulates and recreates user issues to resolve operational difficulties. Recommends system modifications, if required, to reduce user problems. Promote and encourage a “one team” attitude at all levels internally and externally. Configure and install various network devices and services (e.g., routers, switches, firewalls, VPN) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Prepare, Schedule, Coordinate and complete assigned projects Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: 401(k) Health insurance Paid time off Experience: I.T. Support: 4 years (Preferred) Work Location: In person