Technical Account Manager

Location: Nashville, TN (Hybrid)Please note, this role is not able to offer visa transfer or sponsorship now or in the future*Role: Technical Account Management & GovernanceAct as client’s primary technical point of contact for Azure managed services and on‑going technical engagement.Partner with the Service Delivery Manager (SDM) to jointly own account governance and service quality.Deliver and actively lead Quarterly Business Reviews (QBRs) and technical review sessions, covering:Azure platform health and performanceService trends, risks, and opportunitiesTechnical recommendations and cost optimization insightsAzure Platform Oversight & OptimizationProvide technical oversight of Azure platform monitoring, including:Azure MonitorLog AnalyticsApplication InsightsCustom monitoring solutions aligned to customer requirementsAnalyze operational data to proactively identify performance issues, risks, and improvement opportunities, and communicate these clearly to the client with actionable recommendations.Configuration & Technical Advisory (IaaS / PaaS)Oversee and guide configuration and modification of Azure resources, including:Diagnostic and logging configurationsAzure Security Center policy changesAzure DNS changesIaaS and PaaS adjustments such as VM resizing, disk changes, tagging, boot diagnostics, and access resetsEnsure technical activities align with approved governance, security standards, and managed services best practices.Major Incident Management & Technical Bridge LeadershipServe as a visible and vocal technical leader during Major Incidents (P1/P2).Actively participate in and help drive technical bridge calls, including:Framing technical hypotheses and resolution pathsCoordinating with engineering and platform SMEsMaintaining structured, outcome‑focused technical discussionsEnsure clear communication, ownership, and follow‑through during incidents through to resolution.Lead or support the creation of post‑incident reviews, including root cause analysis and preventive recommendations.Customer Presence & Stakeholder Engagement Demonstrate strong customer‑facing rigor, credibility, and executive presence in all client interactions. Be visible and assertive in meetings, confidently leading technical discussions rather than acting solely as a coordinator. Build trusted relationships with client’s technical and leadership stakeholders through clarity, consistency, and delivery maturity. Proactively raise risks, dependencies, and improvement opportunities rather than operating reactively.Mandatory Skills(Top 5 Keywords or skills)Skill ProficiencyMediumExpertAzure Iaas & PaaSyesPrior experience in a TAM/CSAM or a senior customer facing roleyesExperience leading/driving technical discussions in major incident bridges with multiple vendorsyesAKS and Linux environmentsyesITIL knowledge/certificationyesThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.