Breakfast Server

Breakfast ServerThe Breakfast Server is a key member of the Main Dining Room team at The Highlands at Harbor Springs, responsible for delivering warm, attentive, and polished service to resort guests during the morning dining experience. This role embodies the relaxed yet refined atmosphere of our Main Dining Room, where guests begin their day overlooking the natural beauty of the Harbor Springs region before heading out to enjoy our championship golf courses or resort amenities.The ideal candidate is a friendly, detail-oriented professional who takes pride in creating memorable guest experiences through genuine hospitality, product knowledge, and consistent service execution.Team Member Perks:Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.Dining Discounts – Receive 25% off at Boyne restaurants.Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.Free Water Park Passes – Access to Avalanche Bay Water Park.Lodging Discounts – Special rates for friends and family.Tuition Reimbursement – Support for continuing education.Housing Availability – First-come, first-served team member housing.Health Insurance – Available for Full-Time Year-Round Team Members.AllyHealth – Access to health services for all employees.Our Core Values:Long-Term ThinkingExcellence in ExecutionAttitude is EverythingDevelop Create PeopleServe our team members first so they can, in turn, serve our guests and communityResponsibilities:Guest ServiceGreet and seat guests warmly, creating a welcoming atmosphere consistent with The Highlands brand standardsPresent menus, describe daily specials, and make informed recommendations on breakfast items, beverages, and coffee selectionsTake food and beverage orders accurately, communicating special requests and dietary needs to kitchen staffDeliver food and beverage orders in a timely, professional manner with attention to proper plate placement and presentationMonitor and anticipate guest needs throughout the dining experience, proactively refilling beverages and addressing any concernsResolve guest feedback with professionalism and urgency; escalate to management when appropriateService OperationsPerform all pre-service opening duties including table setup, linen placement, silverware polishing, and condiment stockingMaintain thorough knowledge of the breakfast menu, including ingredients, preparation methods, and common allergensAccurately process guest checks using the Point of Sale (POS) system; credit card, and resort charge transactionsCommunicate effectively with kitchen staff, bussers, and fellow servers to ensure seamless service flowFollow all ServSafe and responsible alcohol service guidelines when serving morning beverages including mimosas, Bloody Marys, and other alcoholic offeringsAdhere to all food safety, sanitation, and health code standards as required by the State of Michigan and Boyne Resorts policiesPost-Service & Side WorkComplete assigned side work and closing duties, including dining room breakdown, restocking, and cleaningMaintain cleanliness and organization of the dining room, server stations, and beverage areas throughout the shiftProperly handle, store, and label perishables and supplies in compliance with food safety standardsParticipate in pre-shift staff meetings and training sessions as scheduledQualifications:RequiredMinimum 1 year of food service or hospitality experience preferred; on-the-job training available for motivated candidatesMust be at least 18 years of age to serve alcohol in accordance with Michigan Liquor Control Commission (MLCC) regulationsServSafe certification required, or willingness to obtain prior to first shiftAbility to work a flexible schedule including early mornings, weekends, and holidaysBasic math skills for accurate check processingReliable transportation to the resort propertyPreferredPrior experience in a resort, hotel, or upscale dining environmentFamiliarity with point-of-sale systemsGenuine interest in providing exceptional guest experiences in a scenic, resort-style settingPhysical Requirements:This position requires regular physical activity in a fast-paced environment. Candidates must be able to:Stand and walk for the duration of shifts, typically 4-8 hoursCarry trays and service items weighing up to 30 poundsBend, reach, and move through tight dining spaces with easeWork in varying temperatures, including proximity to kitchen equipment