Process Engineering Assistant, OpsTech Solutions

DESCRIPTION The Global Process Engineering team seeks a Process Engineering Assistant to support critical operational tasks at our RAD1 facility in Antioch, Tennessee. Support the Engineering team by identifying, root causing, and resolving operational issues that impact customer satisfaction and operational excellence. This role directly addresses high-priority operational needs including customer complaints management, SOP development, time studies, and defect troubleshooting. Key job responsibilities Customer & Ticket Management Investigate and resolve customer complaints with urgency Manage 8D processes and ticket assignments Diagnose, route, and resolve customer tickets efficiently Work with internal and external customers to identify and resolve inbound receive issues Process Documentation & Improvement Draft and verify Standard Operating Procedures (SOPs) Conduct and document process time studies Complete process audits to ensure compliance Review and update SOPs as operational needs evolve Operational Support Provide hands-on technical assistance to technicians Support department-level defect tracking and escalation processes Create draft change management approval documentation Assist with testing new technologies and software Performance & Metrics Track and report labor hours Collect metrics and product attributes Monitor area performance through tracking, reporting, and feedback Participate in Operational Excellence initiatives Safety & Workplace Management Identify and address safety hazards within the work area Participate in safety initiatives Maintain clean and organized work areas A day in the life Review emails Check for assigned work Review tickets, provide updates and or chase stakeholders for updates Review the inbound receive area to check for blockers Sync with Operations and address any concerns/call-outs Collect time studies Conduct process audits Write SOPs Assist with operational problems Collect and collate data BASIC QUALIFICATIONS 1+ years of Microsoft Office products and applications experience 1+ years of Microsoft Office (Word, Excel, and Outlook) experience High school or equivalent Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Work 40 hours/week, and overtime as required PREFERRED QUALIFICATIONS Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service Experience working with computer systems and troubleshooting Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, TN, Antioch - 23.00 - 25.00 USD hourly