Administrative Assistant/Customer Service

Job Description: Customer Service Administrative Assistant, Location: onsite Jacksonville Beach, FL About Us: Benchmark Contract Furniture is a united group of caring and talented people dedicated to the success of its customers. We create a positive, supportive environment, and are committed to the betterment of those with whom we come in contact. What We Do: Benchmark Contract Furniture works together with design professionals and national end users to envision, create, and provide furniture solutions for public spaces. Responsibilities and Duties: Provide support & assistance to project management team and sales representatives. Monitor emails/ phone messages and respond in a timely fashion. Handle incoming calls with courtesy, providing assistance and information as needed. Follow through on order entry in accordance with established company procedures, including updates on order status. Interface with vendors on a daily basis to ensure all outstanding items are addressed and schedules are established. Track orders to completion; alert project management team with any/all delays. Review ship dates to ensure project timelines are met. Organize and handle warranty punch list; work toward obtaining punch list resolution. Maintain accurate and standardized order records for accounting department. Qualifications High School graduate or equivalent (Required) US work authorization (Required) Minimum 2 year customer service environment. Must be a team player with a positive attitude and ability to work well with others. Excellent telephone skills, computer literacy, ability to multi-task and prioritize. Superior customer service skills. Detail-oriented with strong organizational skills and data-entry skills. Proficiency with Microsoft applications (Word, Excel, Power Point, Outlook). Regular attendance required. Job Type: Full-time Pay: $19.00 - $23.00 per hour Benefits: 401(k) Health insurance Paid time off Ability to Commute: Jacksonville Beach, FL 32250 (Required) Ability to Relocate: Jacksonville Beach, FL 32250: Relocate before starting work (Preferred) Work Location: In person