Inside Sales Representative

About UsADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.We work in a service industry and embrace a “we” versus “I” culture to help others, and they will help you. Our industry is fun, fast-paced, and competitive and filled with the best people who are passionate about what they do.We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!Role and TeamReporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Representative acts as a tactical partner by building and maintaining customer/client relationships in order to grow the auction business. This position is responsible for establishing and maintaining relationships with assigned customers including individual dealers, dealer groups, institutional accounts and others resulting in auction sales.ResponsibilitiesBuild and maintain relationships with dealer accounts to drive buying and selling activity, acting as a liaison between dealers, outside sales representatives, and auction personnelProvide prompt, courteous service across phone, email, and in-person interactions, resolving customer concerns professionally and escalating serious issues to management as appropriateConduct outbound sales calls daily to solicit new business, discuss inventory needs, promote upcoming auction events, and educate customers on available servicesConsult with dealers on pricing strategy using market valuation data to improve conversion rates and monitor performance against targetsEducate customers on digital platform tools and services to match their needs to available product offeringsPrepare for and support auction day activities including inventory walkthroughs, dealer engagement, and closing post sale offers. Analyze pre- and post-auction reports to identify trends and opportunities and communicate findings to dealers and internal teamsLog all customer interactions and manage follow-ups in the company CRM in real timeCommunicate with internal departments to ensure accurate marketing of sale inventory and maximize vehicle exposureMeet or exceed inbound/outbound phone call activity, sales targets, and performance expectations set by managementFollow all company policies, procedures, and applicable state and federal lawsSkills And AttributesStrong relationship-building and customer engagement skillsResults-driven with a focus on sales performanceEffective communicator with negotiation and problem-solving abilitiesHighly organized with strong attention to detailData-driven mindset with ability to interpret reports and metricsProficient with CRM tools, Salesforce, and Google products suitesTeam-oriented with a proactive and adaptable approachQualificationsHigh School diploma or GED preferred1–3 years of inside sales, account management, or customer service experienceAutomotive/auction experience preferredAbility to work in a fast-paced environmentStrong communication, organizational, and computer skillsMust be 18 years of age and have a valid driver’s license that meets the requirementsADESA Benefits And PerksCompetitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!Other RequirementsPhysical Working Conditions:The physical activity requirements of the position are from light to medium physical demands.This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.Legal StuffHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.