Field Service Engineer III - Indianapolis, IN

Workplace Flexibility: FieldFor more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.Working Location: Indiana, IndianapolisOur five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers.Job DescriptionThe Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under minimal supervision, the FSE will service and provide expert level technical support to assigned equipment. They may be assigned a mentoring role to work closely with a Level I or II Field Service Engineer to ensure effective training and development of that employee.Job DutiesEstablish and maintain a high level of customer satisfaction with assigned products, support, and serviceRespond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality systemTrain customers on the basic operation and use of assigned productsProvide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvementsPerform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products.Escalate customer issues and unresolved product problems to service management in a comprehensive and timely mannerOpen communication with territory Sales RepresentativesProvide support at conventions, trade shows and customer trialAssist in the planning of Endoscopy/Surgical room video and audio cabling and other special projects as directedPrepare train and mentor level 1 or 2 field service engineers as necessaryPossess and maintain an expert level of knowledge and skills required to produce the highest levels of customer service support. Employee will be required to possess a subject matter expert level of technical understanding, operation and concept with endoscopy equipment, core products and ancillary products. Satisfactorily displays the competencies of the essential duties and responsibilities for the FSE Levels I and II as described in the job descriptionsMotivate and maintain individual and team momentum by supporting up line management in day-to-day operations of specific team members, teams or assigned functionsEstablishes, develops, or maintains field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilitiesPerforms other duties as assigned.Job RequirementsRequiredAssociate degree in electronics, computer science or related technical discipline is required or four plus years of equivalent experience (medical devices preferred) and or Military Technical experienceMinimum five to seven years as a Field Service Engineer, or equivalent experienceExperience in field service, project management and or sales supportProficient in technical issue managementDemonstrated project management experience with video, computer and or electronic product installationsMust be a self-starter, able to travel on short notice and work independently with minimal supervisionMust be capable of multi-tasking, setting priorities and scheduling work activitiesAbility to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environmentsBasic understanding of computer systems, video, audio, and control system conceptsAbility to travel overnight (40%)Ability to work flexible hours as required including weekendsHigh degree of personal organizationExperience working with and troubleshooting electromechanical / microprocessor-based productsExperienced user of Microsoft Office tools, including Excel, Word, and Power Point.Strong customer service skillsSolid working knowledge of electronics, personal computer hardware and softwareProven ability to work under pressureAbility to articulate technical and user needs in a concise manner easily understood by allAbility to work with field personnel, management, and customersDemonstrated decision-making ability towards solving problems, and effectively communicate these solutions to co‐workers and customersMust always hold a valid U.S. Driver's License that is not revoked or suspended in any state, province, or other jurisdictionExcellent communication skills both written, verbal, and presentationCooperate and participate as an effective team member in creating a positive working environmentPreferredCompTIA Net+ or CompTIA A+ or other similar industry recognized certification is preferredWorking knowledge of networking, hospital information systems, and DICOM or PACS systems is desirableExperience working with and troubleshooting video display and video routing systems is desirableWhy join Olympus?We offer a holistic employee experience supporting personal and professional well‐being through meaningful work, equitable offerings, and a connected culture.Equitable Offerings you can count onCompetitive salaries, annual bonus and 401(k) with company matchComprehensive medical, dental, vision coverage effective on start date24/7 Employee Assistance ProgramFree live and on‐demand Wellbeing ProgramsGenerous Paid Vacation and Sick TimePaid Parental Leave and Adoption Assistance12 Paid HolidaysOn‐Site Child Daycare, Café, Fitness CenterConnected Culture you can embraceWork-life integrated culture that supports an employee centric mindsetOffers onsite, hybrid and field work environmentsPaid volunteering and charitable donation/match programsEmployee Resource GroupsDedicated Training Resources and Learning & Development ProgramsPaid Educational AssistanceUS OnlyCenter Valley, PA and Westborough, MAAre you ready to be a part of our team?Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks. At Olympus, we are committed to our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best‐in‐class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.You Belong at OlympusWe are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non‐discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.Applicants Requesting AccommodationsOlympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).Let's realize your potential, togetherIt is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.Posting Notes: United States (US), Pennsylvania (US-PA), Center Valley, Field Service#J-18808-Ljbffr