Operational Systems Program Manager

The Operational Systems Program Manager is responsible for leading and coordinating operational programs, systems, and process improvement initiatives across a fast-paced operations environment. This role oversees the implementation, integration, optimization, and long-term effectiveness of operational and business systems that support field operations, reporting, communication, and overall organizational performance.This individual will work cross-functionally with leadership, operations teams, vendors, and internal stakeholders to ensure systems and operational processes are standardized, scalable, and aligned with business objectives. The ideal candidate is highly organized, process-driven, analytical, and capable of managing multiple initiatives simultaneously while driving operational efficiency and accountability.Key ResponsibilitiesProgram & Operational StrategyDevelop and execute operational programs, implementation plans, and system initiatives aligned with company objectives.Identify opportunities to improve operational efficiency, reporting, communication, workflow processes, and system utilization.Support continuous improvement initiatives across operations and administrative functions.Assist leadership in developing scalable operational processes and system standards.Project & Program ManagementManage multiple operational projects and system-related initiatives simultaneously.Coordinate efforts between operations leadership, field teams, vendors, and internal departments to ensure successful implementation and adoption.Track project timelines, deliverables, risks, dependencies, and implementation progress.Ensure operational programs and systems are being utilized effectively and consistently across the organization.Systems Implementation & OptimizationLead implementation, rollout, and ongoing optimization of operational and business systems.Coordinate integration efforts between software platforms, operational workflows, and business processes.Establish and maintain system documentation, workflows, best practices, and operational standards.Conduct quality control reviews and audits to ensure system accuracy, consistency, and effectiveness.Monitor user adoption, system performance, and operational impact, identifying areas for improvement.Coordinate troubleshooting, upgrades, maintenance efforts, and vendor communication related to operational systems.Stakeholder Communication & SupportServe as a key point of contact for operational systems and program initiatives.Provide regular progress updates, reporting, and recommendations to leadership.Gather feedback from operational and support teams to improve processes and system functionality.Support training and change management efforts to encourage adoption and operational consistency.Performance Monitoring & ReportingMonitor KPIs, system utilization, and operational performance metrics.Prepare reports and dashboards related to project status, operational improvements, adoption metrics, and implementation outcomes.Ensure compliance with company policies, operational procedures, and system standards.QualificationsBachelor's degree in Business, Operations, Engineering, Information Systems, Construction Management, or related field preferred.5+ years of experience in operations management, program management, systems implementation, operational excellence, or related roles.Experience supporting operational systems, ERP platforms, dispatch systems, project management software, or workflow/process improvement initiatives preferred.Strong organizational, analytical, and project management skills.Ability to manage multiple priorities in a fast-paced operational environment.Strong communication and cross-functional leadership abilities.Process-oriented mindset with a focus on operational efficiency and continuous improvement.Proficiency with Microsoft Office Suite and operational/business software platforms.